Certified Pharmacy Technician

Result Statement:

To support the pharmacist in their efforts to build customer satisfaction by meeting the needs of our patients in a manner that conveys a high level of compassion, furthers the patient’s trust in us and, fosters their continued support and referrals. The specialty tech primarily does this through improving the workflow by growing the Auto-Refill and/or SYNC program, thus decrease walk-in prescription fill demand. The specialty tech should fill a high percentage of the daily prescriptions (above 60%) through the auto-refill program which will allow time for any needed refills to be obtained and medications obtained to prevent IOUs.

Specific Result Expectations:

1) Develops relationships with A/R and SYNC patients as to become their “go-to” person.

2) Completes A/R and/or SYNC processes with accuracy so that extreme patient confidence is instilled. The goal of the program is that all patients enrolled would never reach the counter to hear that they have no refills or that a medication needs to be ordered.

3) Grows A/R and/or SYNC program to include any patients (if at all possible) that take more than 4 meds per month and/or are on ANY special order or high cost medication. Total prescriptions filled each day should be more than 60% of daily fills/refills.

4) Completion of daily checklist

5) Keeps PQS (medication errors) at acceptable level.

6) Participation in growth campaigns as they occur

7) Efficiency in all skills to facilitate pharmacist availability for patient interactions

Job Overview:

The specialty pharmacy tech is a critical position in managing all A/R, SYNC and packaging programs. This job requires friendly, caring and accurate service. General job functions for the tech include using the pharmacy management software system to enter patient, inventory and prescription information, managing the workflow as they relate to the A/R or Sync process.

Reports to:

• Pharmacist Manager

Expectations:

• Friendly, caring, positive attitude towards patients and co-workers
• Participate as an enthusiastic team member
• Continually seek to learn and improve
• Maintain confidentiality of store and patient information
• Respect store property
• Perform your specific job functions conscientiously and to the best of your ability
• Independent thinking and problem solving skills, but always ask for help if you are not sure or you get overwhelmed
• Able to multi-task – tolerant of interruptions, working on different projects at once, as well as picking back up task when interrupted
• Follow-up and complete all assigned tasks
• Self-motivated, desiring to maintain maximum efficiency and completion of assigned tasks
• Good organization skills – able to keep the complicated workflow of the A/R and Sync program organized and efficient, following each patient to completion of all meds (refills needed are obtained and drugs needed are ordered)
• Adhere to company dress code
• Gossip is deadly to the company and will not be tolerated. No gossip
• Respect all team’s time, space and need for concentration. Socializing and interruptions must not impede workflow.
• Always go above & beyond for staff members and patients
• Maintain a high standard of ethics

Job Tasks:

General:

1. Maintain clean, neat and organized work area

2. Dress in a neat and clean manner with the uniform as prescribed by company policy.

3. Complete all assigned tasks in an accurate and timely manner.

4. Answer the phone in courteous and professional manner

5. Handle patient complaints and compliments graciously.

6. Be knowledgeable of all pharmacy programs & services and actively seek patients who would benefit

7. Complete all transactions in accordance with HIPAA regulations.

8. Manage solicitation or donation requests

9. Maintain your timecard accurately

10. Seek to work out conflicts with co-workers in a mutual agreement.

Specific for Specialty Pharmacy Tech:

1. Is capable of completing all procedures as designated in the Patient Relations Specialist (PRS) position agreement.

2. Completes all procedures of dispensing from intake to checkout as designated, following procedure.

3. Masters applicable functions of pharmacy management software as they pertain to dispensing, A/R, PBM billing, etc., as designated by pharmacist manager.

• Take patient and prescription information and update the pharmacy software system accurately and completely
• Fill patient prescriptions with 99% accuracy.
• Process controlled substance prescriptions.
• Keep pharmacy store shelves neat and drug stock managed for minimal drug expiration.
• Complete third party rejections.
• Understand, promote and carry-out all required store programs (SyncRx, Adherence packaging, etc.)
• Meets all continuing education requirements.
• Completes Audit Protection Procedures.
• Functions as the “back-up” support for the pharmacy CRS (cashier).
• Maintains professional communications with vendors, health care providers, staff and patients.
• Complete required training within the requested timeframe; including on a yearly basis:

- HIPAA Training

- OSHA Blood Borne Pathogen Training

- Fire & Safety Training

- Medicare Fraud & Abuse Training

- Combat Methamphetamine (Sudafed® training)

- Pharmacy Quality Commitment Training

15. Completes technician registration with the State of Georgia within 3 months of hire

16. Completes daily checklist items – see attached

• Complete other requests by pharmacy or general manager, as required.

Education, Experience, Skills:

Education:

· High School Diploma (preferred)

License Requirements:

· Certification preferred

· Actively registered with Georgia State Board of Pharmacy

Experience/Skills:

· Has the ability to complete all assigned tasks in a timely and accurate manner

· Organization skills cannot be overstated. The A/R and SYNC process has many steps and the specialty tech must be able to keep each patient’s meds organized and together through the entire process from obtaining needed refills to obtaining needed medication and dispensing.

· Must be self-driven to complete workflow independently

· Must be willing to complete follow-ups needed with patients and doctors to ensure correct medications are filled each month

· Can pass preliminary skills test

· Be flexible with work volume and scheduling, able to learn and adapt quickly to a dynamic work environment

· Be able to perform basic mathematical calculations in an accurate manner

· Be detail oriented and inclined to make few mistakes, good memory

Communication Requirements:

· Be able to read, write and speak English well

· Be able to communicate well with patients, employees, vendors and superiors

· Be able to operate as a team player

Physical Requirements:

· Be in good general health

· Have a good (corrected) vision in order to read labels on bottles and use computer

· Be able to stand and work steadily for long periods of time

· A full range of bodily motion including walking, standing, lifting, reaching, carrying bulky items, stooping, kneeling, bending at the waist, handling items, fingering items, lifting bulky objects above the waist, and grasping items on a daily basis

Performance Evaluation Areas:

At your 90 day evaluation and periodically throughout the year, you will be measured and evaluated on these items:

Knowledge: Having excellent knowledge of and skills to perform assigned tasks and duties.

Productivity: Accomplishing assigned tasks to specified standards on a scheduled amount of time, and keeping personal conversations and issues to a minimum. Being thorough, accurate, and cost effective.

Attendance: Being dependable and on the job, ready for tasks as scheduled.

Conduct and Appearance: Adhering to the established company standards regarding conduct and personal grooming and appearance.

Cooperation and Attitude: Being able to get along with patients and fellow employees by maintaining a positive attitude.

Participation: Being effective in participating and promoting store programs (See Services list)

Planning, Organization and Problem Solving: Logically and effectively arranging activities and tasks in the course of the day. Ability to anticipate and solve problems when they arise.

Team Player: Effectively and enthusiastically working with other team members. Continually working to support the team and success of co-workers. Living by the ground rules and avoiding gossiping and other divisive behaviors.

Patient Service: Effective communication with patients and seeking out patients who need assistance in a kind and helpful manner.

See attached performance evaluation form.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Work Location: In person