What are the responsibilities and job description for the Service Advisor position at Baldwin Subaru?
Summary
Assists with tasks related directly or indirectly to assisting customers through the vehicle service and maintenance process and supports Management in reaching company goals and objectives. Primary focus areas are (1) preparing repair orders for service customers and (2) supporting the needs of the service department.
Job Duties Overview
- Opens ROs on all vehicles checked in
- Contacts all customers with an open RO daily
- Helps identify mechanical concerns by questioning the customer, performing a walkaround inspection, and properly documenting concerns
- Informs customers of inspection results, recommends corrective procedures, and prepares a repair order for needed repairs
- Sends MPI videos to customers
- Provides a complete and accurate written cost estimate for labor and parts
- Establishes a promised time and communicates changes with the customer
- Advises customers on vehicle care and the value of regular maintenance
- Inspects vehicles before re-delivery
- Explains the work performed and the repair order charges to the customer
- Properly utilizes all required documentation, procedures, and tracking systems
- Helps keep the waiting areas clean and stocked with snacks and drinks
- Completes and processes loaner/rental agreements
- Completes any additional reasonable duties as required by management
Qualifications
To perform this job successfully, the following qualifications must be satisfactorily met.
General
- Necessary skills to work productively with clients and colleagues
- Ability to maintain a high level of quality and production in a fast-paced environment
- Time management and problem-solving skills
- Valid drivers license
Language Skills
- Ability to read and interpret documents
- Ability to write routine reports and correspondence
- Ability to speak effectively before customers or employees of the organization and effectively present information and respond to questions from managers, clients, and customers
Reasoning Ability
- Ability to apply common sense understanding to interpret and carry out instructions written and oral instructions
- Ability to solve practical problems and deal with a variety of concrete variables in standardized situations and in situations where only limited standardization exists
- Ability to define problems, collect data, establish facts and draw valid conclusions.
Physical
- Prolonged periods of standing and walking inside and outside
- Prolonged periods of using electronic screens such as computers, tablets, and smart phones
- Seeing, hearing, and speaking at close distances
- Using hands and fingers to operate vehicle functions, write, type, and use small tools
- Using hands, fingers, and feet to operate vehicle functions
- Lifting/moving up to 20 pounds
- Reaching with hands and arms, bending, kneeling, crouching, and stooping
- Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Education/Experience
- Service Advisor certification in Subarunet within 90 days of placement in the role
- At least 2 years of interacting with the public in a professional manner
- Familiarity with smart phone and computer operation including using apps and e-mail
