Service Manager

Job Summary
We are seeking an outstanding and experienced leader to oversee our service department. The ideal candidate will possess strong leadership skills and a passion for customer service, ensuring that our clients receive top-notch service for their vehicle maintenance and repair needs. This role involves managing a team of technicians, advisors and support staff as well as maintaining high standards of service quality, and driving sales through effective upselling strategies.

Duties

• Lead and manage the service department team, ensuring efficient workflow and high-quality service delivery.
• Provide exceptional customer service by addressing client inquiries and concerns regarding vehicle maintenance and repairs.
• Oversee the scheduling of service appointments and ensure timely completion of services.
• Utilize automotive diagnostics to assess vehicle issues accurately and recommend appropriate repairs.
• Implement effective upselling techniques to promote additional services and products to customers.
• Maintain accurate records of services performed, including service writing documentation.
• Ensure compliance with safety regulations and company policies within the service department.
• Collaborate with the sales team to support automotive sales initiatives and enhance customer satisfaction.
• Stay updated on industry trends, including diesel engine repair techniques and advancements in automotive technology.

Requirements

• Proven experience in a managerial role, preferably within an automotive service environment.
• Strong background in customer service, with excellent communication skills.
• Proficiency in vehicle maintenance practices, including knowledge of automotive repair processes.
• Familiarity with automotive diagnostics tools and techniques.
• Experience in upselling services or products effectively to customers.
• Knowledge of diesel engine repair is a plus but not mandatory.
• Ability to work collaboratively with a diverse team while fostering a positive work environment.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.

Join our team as a Service Manager where you can make a significant impact on customer satisfaction while leading a talented group of professionals in the automotive industry.

Job Type: Full-time

Pay: $100,000.00 - $275,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $100,000 - $275,000