Theatre Operations Manager

Department/Division: Conservatory of Performing Arts
Title: Theatre Operations Manager
Status: Full-time, Exempt
Work Schedule: M – F, 9:00 a.m. – 5:30 p.m.; some evenings and weekends required
Start Date: January 2025

Job Summary:

Reports to the Chair of Acting & Directing studies and collaborates closely with the Chair of Stage Design & Production and Associate Dean for Theatre Arts & Entrepreneurship and performs a variety of complex, responsible and confidential leadership and administrative duties in support of theatre, music theatre, dance, and arts entrepreneurship operations, programs, facilities, faculty, students, partners, and patrons.

Essential duties, tasks and responsibilities (The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.):

• Manage front of house theatre operations for all theatre, music theatre, and dance productions regardless of location and all other events scheduled in Kleist performance spaces. This includes recruiting, hiring, training, scheduling, and managing student assistants to serve in Box Office, House Management, and Usher roles. Also manage student theatre office assistants and payroll for student employees.
• Manage contracts, licensing, and materials for all theatre, music theatre, and dance productions.
• Manage ticketing process and system for all BW campus arts and culture ticketed events through online system collaborating with event producers and campus partners.
• Create, track, and execute contracts for guest artists, designers, and other production assistants. Arrange travel, housing and other accommodations for guests as needed.
• Schedule and maintain the calendar for all Kleist Center classrooms and instructional spaces and act as a back-up for scheduling and maintaining the calendar for performance spaces. Manage keys and access for Kleist Center.
• Design materials in support of Theatre, Dance, Music Theatre, and Arts Entrepreneurship productions, programs and events and assist in distribution and posting. Share event details with University Relations. Assist in managing social media accounts.
• Gather information, design, and publish programs for all productions.
• Manage online production photo database.
• Coordinate, track and provide updates on departmental, program and production budgets.
• Assist in hosting guest organizations who utilize the Kleist center for programs and performances including summer programs.
• Provide support, information, and reports to Chairs of Acting & Directing and Stage Design & Production and Associate Dean for Theatre Arts & Entrepreneurship.
• Collaborate with program directors and coordinators of theatre, dance, music theatre, visual arts, and arts entrepreneurship programs.
• Assist department chairs in creating semester schedules for all theatre, dance, and arts entrepreneurship courses.
• Process requisitions for purchases.
• Lead theatre office operations.
• Serve as an active member of the Theatre Staff and COPA Staff, cross training in order to cover for other staff members as needed.
• Schedule and participate actively in department and program meetings.
• Assist with recruitment activities including BFA – Acting auditions.
• Serve as liaison with campus partners, including but not limited to: Buildings & Grounds, Safety & Security, Student Employment, University Relations, and Custodial Services.

Qualifications:

• High school diploma required; undergraduate degree in theatre or performing arts preferred.
• At least 3 years of related work experience.
• Detail-oriented and possess excellent verbal, written, and communication skills.
• Interact professionally and maintain confidentiality while assisting students, faculty and staff.
• Demonstrated strong customer service skills.
• Strong computer skills using Microsoft Word and Excel required; experience with Canva, InDesign and online ticketing platforms preferred.
• Ability to work independently, exercise judgment, and take initiative is critical, as is the ability to work under pressure.
• Must complete a background check.

Working Conditions and Physical Requirements:

Work is normally performed in a typical interior/office work environment and requires presence in multiple campus buildings. Ability to lift minimum of 20 pounds required. No or very limited exposure to physical risk. Position is not available for remote work options. Some evenings and weekends required.

Compensation:

A competitive salary plus a comprehensive benefits package that includes affordable health and dental insurance, 12 days paid sick leave, 2 weeks paid vacation, 14-15 paid -holidays, university-paid long and short-term disability insurance, 403 (b) retirement plan, university-paid life insurance and tuition remission benefits for employee and family.

Application Procedures:

For strongest consideration, please apply by January 13, 2025. Submit resume, cover letter and contact information for three professional references in one (1) PDF and submit via the To Apply link on HR’s Current Job Openings web page. http://www.bw.edu/resources/hr/jobs

Baldwin Wallace University is an EEO/AA employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - http://www.bw.edu/quickfacts/diversity/