Chevy/GMC Automotive Service Receptionist

Job Description

Customer Retention Specialist

Balise is a third generation family-owned company dedicated to serving our customers since 1919. In the years since, we’ve grown from a small garage in Hatfield, MA to 24 new and pre-owned car dealerships, a credit-assisting pre-owned car outlet, five collision repair centers and three car washes.

We are one of the largest automotive dealers in New England and one of the top 100 dealer groups in the United States and we’ve done this by attracting the best people to join our team.

The Balise Automotive Group is now seeking qualified candidates to provide excellent customer service with a focus on overall customer satisfaction and retention in a call center environment.

Job Description:

• Answer all inbound phone calls according to a pre-set script and schedule appointments.
• Initiate customer outreach/outbound calls regarding service needs and available offers to establish service appointments.
• Respond to customer inquiries and questions by telephone, email and/or text.
• Provide customers with vehicle and service information as appropriate.
• Accurately enter new customer information into system.
• Verify and update existing customer information.
• Identify and escalate priority issues.
• Partner with Service Advisors & Parts departments in all Balise dealerships to ensure an exceptional customer experience.
• Document call information according to standard operating procedures.
• Route calls as appropriate and per procedure.
• Learn and apply product knowledge for multiple dealer brands.
• Perform other duties as assigned by management.

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
• This position may require up to 10% travel

Benefits Include:

• Weekly pay
• Health, prescription, dental, vision, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Employee discounts on vehicles, parts, service and car washes

Qualifications

Skills & Requirements:

• High School diploma or equivalent.
• Working knowledge of customer service principles and practices.
• Customer service, sales, or telemarketing background helpful, but not necessary.
• Proficiency in relevant computer applications.
• Good data entry and typing skills.
• A positive attitude, exceptional work ethic, and a willingness to learn