What are the responsibilities and job description for the Intake Specialist/Administrative Assistant position at Ball, Kirk & Holm, P.C.?
Law Firm Client Intake Specialist and Executive Assistant
Hiring for Waterloo, Iowa location.
Ball, Kirk & Holm is a Waterloo, Iowa based law firm. We pride ourselves in an open-door culture of mentorship and support from fellow attorneys and staff. We are a full-service civil law firm focusing on personal injury and also providing family law services, estate planning, and business litigation representation.
We are seeking someone with excellent phone skills to speak with clients calling with legal problems, gather information, schedule appointments and work with attorneys to move clients through the intake process.
In addition to intaking clients, the candidate should be very computer literate and able to work with the Firm's managing partner to manage their daily schedule and task lists. This includes the following:
- Monitor intake management system and promptly reply to new inquiries
- Assist managing attorney with organizational tasks such as email sorting, calendar management, and deadline management
- Act as a liaison between the Firm and outside vendors such as advertising agency, suppliers, etc.
- Assist with community relations / tasks such as coordinating donations, fundraising attendance, creating marketing materials
- Build and maintain client relationships through regular contacts, feedback requests, and appreciation gifts.
- Other administrative tasks such as sending payments, coordinating settlement meetings, and bookkeeping assistance (Don’t worry, no financial experience required).
This position provides the opportunity to be immersed in a law firm setting with no prior legal experience required. Many employees have moved up in the office into legal assistant roles with more responsibilities, if desired.
Applicants should be comfortable working with multiple attorneys and staff, be willing and able to work with Clio case management software, Microsoft Office, Adobe PDF software.
Strictly in-office work.
1 week vacation after 90 day probation period; personal and sick time available upon start. Additional time based on seniority.
Firm pays cost of work-related travel, association membership, CLE, etc. Firm provides health insurance (minimal cost to employee) and optional vision, dental, and disability insurance and SIMPLE IRA contribution of 2% annual compensation.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you live within a 30 minute drive to Waterloo, Iowa?
Work Location: In person
Salary : $22 - $24
