IT Systems Specialist (Entry-Level)

Job description

Position: Entry-level IT Systems Specialist (Full-Time)

Location: Golden Valley, MN 55422

About Ball Pro/Diversified

Nestled on the outskirts of the beautiful Minneapolis suburbs, Ball Pro has been a leading supplier in the promotional products industry for over 30 years. We take great pride in giving our customers the absolute best service and product and, if you already know us, you probably know this to be true. Our reputation and our honor mean something over here. Our employees proudly have an average service time of over 7 years. Longevity of employment means not only does the company invest in its talent, but it also fosters a work environment where people feel a strong sense of belonging.

Job Summary: We are seeking an enthusiastic and motivated Entry-Level IT Systems Specialist to join our team. This role is ideal for someone eager to learn and grow within our organization, with the potential to take over specific systems such as API Software and internal Web Portal tasks. The candidate will support various development projects and assist in maintaining and troubleshooting interconnected systems.

Key Responsibilities:

• ERP Functional Analytics Assistance: Assist with enhancing ERP system functionality and efficiency, managing interconnected systems, ensuring data integrity, handling large data uploads, generating reports, and supporting basic SQL queries and data analytics. Revise existing systems and procedures to correct deficiencies and maintain more effective data handling.
• User Support and Setup: Assist users with multifactor authentication, password resets, user creation, and training on various systems. Provide quick response support and collaborate on larger tech issues. Assist users and support network computer storage management.
• Documentation: Document operational procedures, including screen grabs, creating PDFs, and organizing documents for future use and employee education. Help create processes to make data management more efficient.
• Physical System Setup: Set up physical computer systems with network connectivity.
• Technical Expertise: Maintain a high level of technical expertise across various aspects of computing, continuously assessing and improving technical skills. Actively pursue training and development opportunities to expand knowledge and skills. As a technology expert within the company, perform other duties as assigned by management.

Qualifications:

• ERP Systems: Familiarity with Enterprise Resource Planning (ERP) systems, integrating various business processes.
• SQL Programming: Basic knowledge of SQL programming.

• Data Structures: Basic understanding of databases, including MSQL, MYSQL, or similar systems. Proficient in managing database structures such as tables and fields.
• SAPB1 and Related Systems: Willingness to learn or experience using SAPB1 and the integrated data driven systems used in business flow.
• Networking: Basic understanding of networking and interconnected computer systems, including but not limited to web apps, API communications, and ERP systems.
• Microsoft Windows and 365 Software: Proficient in operating, troubleshooting, and setting up Microsoft Windows, Excel, Word and other 365 programs.
• Data Integrity: Experience with mass data updates, quality control, system data errors, and maintaining data accuracy.
• Customer Service: Effectively manages tech support issues, responds promptly, meets commitments, maintains a friendly attitude, solicits feedback, communicates and teaches technology well, and handles multiple requests simultaneously.
• Cataloging: Skills in cataloging and organizing physical systems and user data.
• Problem Solving: Identifies and resolves problems quickly, gathers and analyzes information skillfully, develops alternative solutions, collaborates well in group problem-solving, and uses reason in difficult situations.
• Interpersonal Skill: The ideal candidate resolves conflicts without blame, maintains confidentiality, listens well, is open to feedback, handles successes and failures effectively, and is organized and detail-oriented.

Preferred Qualifications:

• Experience with additional programming languages such as JSON, HTLM, Python, JavaScript, or VBA.
• Graphic design skills for documentation purposes.

Work Environment:

• Collaborative and supportive team environment.
• Opportunities for growth and development within the company.

Job Type: Full-time

Pay: $28 – 30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off