What are the responsibilities and job description for the Director, Corporate Navigation (8a-5p) Johnson City, TN position at Ballad Health Corporate Save?
| Leadership | Full Time
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Description
Job Description:
Summary:
The Director, Corporate Navigation is a professional nurse who is responsible for operations and accountability of a designated navigation program to support patient/family focused, high performance/high commitment care by: defining and achieving standards for quality patient care; maintaining regulatory requirements; developing, managing, and evaluating area based work team performance. Participates in development and maintenance of policy and procedures and is accountable for compliance with all pertinent JCAHO Standards and Commission on Cancer (COC), along with local, state, and federal regulations.
The Director, Corporate Navigation applies knowledge of nursing and management systems of patient care, personnel development, fiscal and unit operations, performance improvement, and program development. This individual promotes innovation and excellence in clinical, service and team performance. Demonstrates the use of innovative ideas to increase productivity and reduce costs. Works to implement and evaluate systems that promote cost effective quality patient care. This position will involve the necessity of critical thinking skills. Management responsibility includes system, process, materials, fiscal, and human resources. Duties include comprehensive operational/fiscal day to day responsibility with emphasis on patient and team member satisfaction and retention. Interviews and hires staff for area and implements strategies to retain staff. Supporting, counseling, and empowering the program team members are key functions to interfacing resources within the patient care delivery model. Provides leadership and guidance to assure that team members practice within established Ballad standards. Demonstrates knowledge of scope of role responsibility and licensure for all team members in area of responsibility. Evaluates and facilitates team member staffing resources to provide optimum patient care based on patient’s needs and acuity. The Director supports and promotes the policies and philosophies of Ballad Health in all daily activities. As part of the well-coordinated team, the Director collaborates with the medical staff, administration, and other support departments to achieve the patient and family-care objectives. Manages the daily operations of the navigation program including, personnel management, environmental monitoring, performance improvement, risk management, follow up on patient complaints and compliments, and helps assure that short-term problems are satisfactorily handled. Maintains positive customer relations as well as ensures the program as a whole provides excellent customer service.
Supports and promotes Shared Leadership structure and professional nursing team member involvement in activities at the group level. The incumbent creates teams to develop innovative practices to improve the navigation process. Facilitates team member attendance and participation in hospital and system work group activities.
Facilitates continuing education of team members related to new technology and practice change through implementation of research and evidenced based literature. Promotes team member enrollment and attendance in continuing education.
In the absence of a RN navigator may be required to function in the role of RN navigator to support patient care provision. Maintains RN licensure for state of practice, CPR certification, and competency for the RN role. The nurse is expected to practice autonomously within the scope of professional standards, the rules, and regulations established by the appropriate state's Board of Nursing, and knowledge of policies and procedures within Ballad Health. He/she demonstrates skill in developing and guiding collaborative collegial practice that delivers safe competent care based on meticulous application of the nursing process. He/she demonstrates sensitivity and understanding of the diverse cultural backgrounds of patients and caregivers. The position involves maintaining current knowledge of evidence based nursing practice and the ability to demonstrate critical thinking skills in the implementation of all phases of the patient navigation process. The RN serves as a professional role model as a caregiver, mentor, teacher and resource for peers and other providers.
The Director, Corporate Navigation actively participates in quality and performance improvement through data collections, aggregation and analysis of relevant key indicators of quality (KIQ’s). This commitment to quality results in the development and implementation of actions plans to include the monitoring of the effectiveness of improvements (Hold the Gains).
It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.
Ballad expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.
Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.
Other assigned responsibilities include but are not limited to:
The Director, Corporate Navigation is a professional nurse who is responsible for operations and accountability of a designated navigation program to support patient/family focused, high performance/high commitment care by: defining and achieving standards for quality patient care; maintaining regulatory requirements; developing, managing, and evaluating area based work team performance. Participates in development and maintenance of policy and procedures and is accountable for compliance with all pertinent JCAHO Standards and Commission on Cancer (COC), along with local, state, and federal regulations.
The Director, Corporate Navigation applies knowledge of nursing and management systems of patient care, personnel development, fiscal and unit operations, performance improvement, and program development. This individual promotes innovation and excellence in clinical, service and team performance. Demonstrates the use of innovative ideas to increase productivity and reduce costs. Works to implement and evaluate systems that promote cost effective quality patient care. This position will involve the necessity of critical thinking skills. Management responsibility includes system, process, materials, fiscal, and human resources. Duties include comprehensive operational/fiscal day to day responsibility with emphasis on patient and team member satisfaction and retention. Interviews and hires staff for area and implements strategies to retain staff. Supporting, counseling, and empowering the program team members are key functions to interfacing resources within the patient care delivery model. Provides leadership and guidance to assure that team members practice within established Ballad standards. Demonstrates knowledge of scope of role responsibility and licensure for all team members in area of responsibility. Evaluates and facilitates team member staffing resources to provide optimum patient care based on patient’s needs and acuity. The Director supports and promotes the policies and philosophies of Ballad Health in all daily activities. As part of the well-coordinated team, the Director collaborates with the medical staff, administration, and other support departments to achieve the patient and family-care objectives. Manages the daily operations of the navigation program including, personnel management, environmental monitoring, performance improvement, risk management, follow up on patient complaints and compliments, and helps assure that short-term problems are satisfactorily handled. Maintains positive customer relations as well as ensures the program as a whole provides excellent customer service.
Supports and promotes Shared Leadership structure and professional nursing team member involvement in activities at the group level. The incumbent creates teams to develop innovative practices to improve the navigation process. Facilitates team member attendance and participation in hospital and system work group activities.
Facilitates continuing education of team members related to new technology and practice change through implementation of research and evidenced based literature. Promotes team member enrollment and attendance in continuing education.
In the absence of a RN navigator may be required to function in the role of RN navigator to support patient care provision. Maintains RN licensure for state of practice, CPR certification, and competency for the RN role. The nurse is expected to practice autonomously within the scope of professional standards, the rules, and regulations established by the appropriate state's Board of Nursing, and knowledge of policies and procedures within Ballad Health. He/she demonstrates skill in developing and guiding collaborative collegial practice that delivers safe competent care based on meticulous application of the nursing process. He/she demonstrates sensitivity and understanding of the diverse cultural backgrounds of patients and caregivers. The position involves maintaining current knowledge of evidence based nursing practice and the ability to demonstrate critical thinking skills in the implementation of all phases of the patient navigation process. The RN serves as a professional role model as a caregiver, mentor, teacher and resource for peers and other providers.
The Director, Corporate Navigation actively participates in quality and performance improvement through data collections, aggregation and analysis of relevant key indicators of quality (KIQ’s). This commitment to quality results in the development and implementation of actions plans to include the monitoring of the effectiveness of improvements (Hold the Gains).
It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.
Ballad expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.
Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.
Other assigned responsibilities include but are not limited to:
- Oversight in developing, establishing, and administering fiscal measures for the Patient Navigation Program.
- Accountable for practicing fiscal responsibility by making recommendations for realistic annual operating and capital budgets, conserving resources and monitoring expenditures to ensure they remain within budgeted parameters.
- An expectation of growing oncology patient volume, increasing community presence & awareness by serving on committees or boards as requested and acting as a responsible corporate citizen.
- Accountable for maintaining harmonious interactions between departmental personnel and their customers, including patients, family members, visitors, Physicians, Clergy, and other hospital team members and the general public.
- Maintain technical expertise and consistently work for the development of the leadership role through education and mentoring of staff.
- Works with the Hospital Leadership, Nursing, Site Supervisors, Directors and Physicians of various service lines.
- Assists in determining appropriate navigator staffing and presents in-service programs to the sites. Works with the clinical staff to implement and provide policies and procedures, efficient patient navigation care services and outcomes.
- Assists in developing, implementing and evaluating standards of practice, to improve quality and service to members
- Track and analyze Patient Navigation metrics through the use of Ballad financial and quality analytics.
- The director should foster empowerment in the patient navigators by assisting with training and providing information that will help patients make appropriate health care choices and receive medical care with an enhanced sense of confidence about risks, benefits and responsibilities.
Requirements:
Bachelor’s degree in nursing required. Must be licensed in the appropriate state to practice professional nursing. Minimum of three years clinical experience as a Registered Nurse required. At least two years of supervisory and oncology experience is preferred. Certification in clinical specialty is preferred.
Demonstrated managerial competency. Evidence includes: effective communication and interpersonal skills within the interdisciplinary care environment; the ability to problem solve; to appropriately confront issues; to motivate others as individuals and as a group; and to plan, organize and direct the activities of others.
1. Plans and conducts a minimum of two hours of job-related educational programs.
2. Obtains 24 hours educational credit.
3. Identifies relevant patient care and/or nursing practice KIQ’s (key indicators of quality). This is achieved by using PDCA methodology and the appropriate data collection, aggregation, analysis and trending in the demonstration of measurable improvement outcomes.
Bachelor’s degree in nursing required. Must be licensed in the appropriate state to practice professional nursing. Minimum of three years clinical experience as a Registered Nurse required. At least two years of supervisory and oncology experience is preferred. Certification in clinical specialty is preferred.
Demonstrated managerial competency. Evidence includes: effective communication and interpersonal skills within the interdisciplinary care environment; the ability to problem solve; to appropriately confront issues; to motivate others as individuals and as a group; and to plan, organize and direct the activities of others.
- Background in Oncology Nursing required
- Experience in Patient Navigation preferred
- Experience with LEAN process and implementation preferred.
1. Plans and conducts a minimum of two hours of job-related educational programs.
2. Obtains 24 hours educational credit.
3. Identifies relevant patient care and/or nursing practice KIQ’s (key indicators of quality). This is achieved by using PDCA methodology and the appropriate data collection, aggregation, analysis and trending in the demonstration of measurable improvement outcomes.
Licenses and Certifications:
Must be licensed in the appropriate state to practice professional nursing. Minimum of three years clinical experience as a Registered Nurse required. At least two years of supervisory and oncology experience is preferred. Certification in clinical specialty is preferred.
Work Requirements:
Shift: Variable
On Call: No
Weekends: No
Travel Required: No Travel
Location:
Ballad Health Corporate
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