Regional General Manager

Job Summary

This is a multi-property operational role overseeing our properties in Santa Barbara, San Luis Obispo, and Santa Ynez. This position will primarily oversee the quality of service provided in the Housekeeping, Front Desk, Engineering and Breakfast teams. They will coordinate the efforts of all these areas to provide the highest quality of service to our guests during their stay.

Primary Job Duties

• Oversee the operations of Housekeeping, Front Desk, Engineering, and Breakfast teams
• Schedule staff according to occupancy levels, consistent with budget and forecast targets
• Cover front desk shifts as needed
• Prepare breakfast as needed for guests
• Train, develop, and motivate staff to meet and exceed established service standards
• Hire, promote and terminate staff
• Be active as a team leader in recruitment by attending panel interviews, hiring in conjunction with property counterparts, and contribute to final hiring decisions and rotational placement of new hires
• Proactively counsel, discipline, and evaluate staff
• Act as the senior manager on duty for the property including being the first point of contact in emergency situations
• Serve as the overnight emergency contact with the ability to be on site to address any property issues after hours
• Review monthly financial reports, researching and addressing significant variances to budget and forecast
• Proactively control labor and material costs, ensuring profitable operation
• Interface with all departments to ensure guest needs are met
• Coordinate with Revenue Manager and Senior Operations team to schedule Out-Of-Order rooms for capital projects, repairs, and maintenance
• Understand and implement group resumes and billing requirements as needed
• Handle special requests, complaints, and billing discrepancies; offer compensation where appropriate
• Supervise posting and balancing of departmental charges and verify signatures
• Deposit revenue with appropriate paperwork in accordance with Accounting procedures
• Review weekly guest reviews and provide follow-up to General Manager
• Coordinate furniture removal and put back for Special Events
• Block rooms, including groups, VIPs, and special requests
• Coordinate and reconcile room availability, blocking, oversold categories in conjunction with revenue management and marketing
• Coordinate the blocking and deep cleaning of guest rooms and public areas according to a pre-determined comprehensive plan
• Inspect guest rooms on a regular basis
• Coordinate monthly linen inventory and purchase in conjunction with other purchases
• Establish and coordinate a well-planned guest room preventative maintenance plan which results in minimal guest or financial impact
• Interface with various departments, such as Accounting and Revenue Management to ensure accurate billing
• Other duties as assigned by management
• Comply with all company safety and health policies and procedures

Software

• Asana
• Slack
• WebRez Pro
• Whistle
• When I Work Scheduling
• Google Workspace Enterprise
• Box Enterprise
• Microsoft Office Suite
• UKG Workforce

Education and Experience

• Two-year degree in hotel management, business, or related field is preferred
• Minimum 2 years of successful operations management experience. Multi-department teams preferred
• Minimum 2 years of experience successfully implementing and improving Standard Operating Procedures in line with Corporate Portfolio standards
• Proven track record of motivating, counseling, and conflict resolution of diverse teams
• Ability to maintain a high degree of confidentiality
• Ability to effectively interact with internal and external stakeholders, some of whom require a high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Ability to always maintain a professional appearance and manner
• Proven success in mitigating problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $80,000 - $95,000