What are the responsibilities and job description for the Service Advisor/Writer position at Ballard Truck Center?
The service writer plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
About Us: Ballard Truck Center is a family owned and operated truck dealership with 8 locations throughout New England. Visit us on our website, www.ballardtrucks.com to learn more about our company.
Responsibilities and Duties
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Maintain a dealership – prescribed standard for “hours per customer repair order written.”
- Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Ensure that all documents are accounted for.
- Accomplish the forecast that has been established by the general manager and the service manager
- Maintain contact with service customers on a timely basis and in a professional manner.
- Schedule shop work as efficiently as possible in accordance with dealership policy.
- Check job status as often as necessary, but at least twice each shift. Report to customer any change in time promised and notify him/her of any additional repairs that may be required.
- Check customer credit status before opening repair order.
- Open and close repair orders.
- Handle routine complaints and make adjustments for jobs that require one hour or less. Recommend adjustments greater than this to the Service Manager
- Make sure all work orders and repair orders are signed and have any customer required PO’s listed or attached.
- Perform any other duties as required.
Qualifications and Skills
- Ability to read and comprehend instructions and information.
- Ability to work independently and as part of a team
- Professional, personal appearance.
- Ability to work well with the public, sometimes with several customers at a time.
- Prior industry experience is a plus
- Prior experience with ADP/CDK Dealer Management Software is a plus
Benefits
We offer a wide range of benefits, including:
- Competitive Pay
- Paid Vacation and Sick Time
- 9 Paid Holidays a Calendar Year
- 401(k) Plan
- Medical and Dental Insurance
- Short-Term, Long-Term, and Life Insurance
- Company paid uniforms
- Flexible Spending Account
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- Automotive/Truck Industry: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Avon, MA 02322: Relocate before starting work (Required)
Work Location: In person
