Service Advisor

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Tewksbury, MA is currently hiring for Service Advisor [1025T]. 


GENERAL JOB DESCRIPTION:

The Service Advisor plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Responsibilities and Duties

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Maintain a dealership – prescribed standard for “hours per customer repair order written.”
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the general manager and the service manager
• Maintain contact with service customers on a timely basis and in a professional manner.
• Schedule shop work as efficiently as possible in accordance with dealership policy.
• Check job status as often as necessary, but at least twice each shift. Report to customer any change in time promised and notify him/her of any additional repairs that may be required.
• Check customer credit status before opening repair order.
• Open and close repair orders.
• Handle routine complaints and make adjustments for jobs that require one hour or less. Recommend adjustments greater than this to the Service Manager
• Make sure all work orders and repair orders are signed and have any customer required PO’s listed or attached.
• Perform any other duties as required.

Qualifications and Skills

• Ability to read and comprehend instructions and information.
• Ability to work independently and as part of a team
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Prior industry experience is a plus
• Prior experience with ADP/CDK Dealer Management Software is a plus

Benefits include:

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Short term disability
• Long term disability 
• Life insurance
• Paid time off
• 10 paid holidays a calendar year
• Company paid uniforms