Membership Sales Manager

Job Description: Membership Sales Manager

Position: Membership Sales Manager

Location: Ballers Philadelphia, 1325 North Beach Street, Philadelphia PA 19125

Reports to: General Manager

Employment Type: Full Time

About Ballers

Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, golf, and turf field, featuring state-of-the-art facilities that host members and guests with a passion for pickleball, padel, squash, golf, and field sports. Our restaurant and lounge is available to our players and local guests. At Ballers, it’s not just about playing the game; it’s about living it.

Who We’re Looking For

Are you a Baller who is ready to be part of a dynamic team? We’re on the hunt for someone who - Is bursting with energy and enthusiasm.

Has a friendly, outgoing personality that makes every guest feel like an MVP.

Is a team player who is ready to assist in all areas of our operation.

Thrives in a fast-paced environment and can handle the ball under pressure, ensuring every swing (or task!) is a hat trick. Has an unshakeable positive attitude and a professional appearance.

Job Description

The Membership Sales Manager will be responsible for driving revenue by selling club memberships and other exclusive offerings for Ballers. This individual will identify prospective clients, through external sales efforts, incoming sales inquiries, and developing relationships through networking. The sales manager will develop and execute sales strategies to meet and exceed revenue targets. The role requires excellent communication, negotiation, and relationship-building skills, and a passion for promoting physical activity and healthy living. The ideal candidate will have a background in sports-related membership sales.

Here’s what your day-to-day will look like:

• Identify, prospect, and cultivate relationships with potential clients, including individuals, corporations, and groups.
• Develop and execute inside and outside sales strategies to drive membership growth and retention.
• Conduct sales presentations, venue tours, and meetings to showcase Ballers amenities and services, ensuring prospective members understand the full value proposition of a membership at Ballers.
• Maintain an active pipeline of prospective members and clients using CRM tools.
• Track membership metrics and analyze sales trends to inform business strategy and achieve monthly, quarterly, and annual goals.
• Participate in area networking events and maintain membership in organizations that provide access to meet and network with potential members.
• Develop and implement membership retention strategies.
• Build and maintain longterm relationships with members and clients to ensure satisfaction and retention.
• Provide personalized service to members, addressing their needs and ensuring their experience exceeds expectations.
• Act as the primary point of contact for all membershiprelated inquiries and concerns.
• Develop and update Standard Operating Procedures (SOPs) for the membership sales.
• Regularly gather feedback from members and employees to identify opportunities for improvement in programming and service.
• Participate in member events, training sessions, and special programming to foster community engagement and support member retention.
• Create and maintain an inclusive and positive team environment that promotes open communication and collaboration.

Skills & Qualifications

• Bachelor’s degree in business, marketing, sports management, or a related field preferred
• 3 years of experience in sales, preferably in sports, entertainment, or hospitality industries
• Proven track record of meeting or exceeding sales goals

Strong interpersonal and communication skills with the ability to engage clients and close deals

• Selfmotivated, resultsdriven, and able to work independently or as part of a team
• Proficiency in CRM systems
• Ability to thrive in a fastpaced, deadlinedriven environment
• Flexibility to work evenings, weekends, and holidays as required for events
• Passion for promoting physical activity and healthy living
• Knowledge of pickleball, padel, golf, squash, and soccer
• Excellent organizational and communication skills
• Ability to work flexible hours, including evenings and weekends
• Proficiency in using computer software programs

What We Offer

• A competitive wage and benefits package.
• An exciting and fun work environment filled with passionate coworkers.
• Opportunities to engage with sports events and personalities.
• Employee discounts and perks on venue services and dining.