Player Services

Position: Player Services

Location: Ballers Philadelphia, 1325 North Beach Street, Philadelphia PA 19125

Reports to: Operations Manager

Employment Type: Full Time & Part Time/Hourly

About Ballers

Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, golf, and turf field, featuring state-of-the-art facilities that host members and guests with a passion for pickleball, padel, squash, golf, and field sports. At Ballers, it’s not just about playing the game; it’s about living it.

Who We’re Looking For

Are you a Baller who is ready to be part of a dynamic team? We’re on the hunt for someone who -

• Is bursting with energy and enthusiasm.
• Has a friendly, outgoing personality that makes every guest feel like an MVP.
• Is a team player whose ready to assist in all areas of our operation.
• Thrives in a fastpaced environment and can handle the ball under pressure, ensuring every swing (or task!) is a hat trick.
• Has an unshakeable positive attitude and a professional appearance.

Job Description

As the frontline “face” of Ballers, you will be essential in setting the vibe and making sure all interactions are as smooth as a perfect game plan.

Here’s what your day-to-day will look like:

• Greeting and Welcoming Guests, you’ll welcome everyone into the venue with a warm smile and ensure they’re assisted promptly.
• Check in players using our reservation platform, confirm all players are registered and have provided payment.
• Asist with rental equipment as needed.
• Be ready to answer questions about our facilities, events, and services, and guide our guests on where they need to go.
• Manage bookings for our courts and player spaces, helping guests schedule reservations and other services.
• Assist with dining seating and reservations.
• Serve as the goto person for internal and external communications at the front desk.
• Assist guests with purchasing items from the club's retail store, process transactions accurately using the pointofsale system, keep the retail area clean, organized, and wellstocked.
• Keep the player common areas tidy and stocked with all the necessary materials.
• Answer phone calls and respond to emails in a timely manner, perform general administrative duties, assist with special events and functions as needed.
• Work closely with all departments to assist in various tasks and ensure seamless operations.

Skills & Qualifications

• High school diploma or equivalent.
• Proven experience in a front desk role or customer service position.
• Excellent communication and organizational skills.
• Proficiency in using computer software programs.
• Ability to stay calm and efficient under pressure.

What We Offer

• A competitive wage
• An exciting and fun work environment filled with passionate coworkers.
• Opportunities to engage with sports events and personalities.
• Employee discounts and perks on venue services.