What are the responsibilities and job description for the General Manager position at Ballparks of America/Sho-Me?
GENERAL MANAGER - Ballparks of America/Sho-Me Ballparks
Sports Facilities Management, LLC
LOCATION: Branson, MO
DEPARTMENT: OPERATIONS
REPORTS TO: VP OF VENUE MANAGEMENT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance of Ballparks of America and Sho-Me Baseball, including recruitment, training, and management of a team focused on constant improvement of and delivery of a world-class sports vacation experience. The objectives for this position include:
- Work with the marketing and sales teams to aggressively market the Ballparks of America summer week-long experiences
- Identifying potential event partners and working with ownership to negotiate mutually beneficial contracts with event partners for both facilities
- Optimizing overall profitability, with a focus on specific profitability goal
- Creating a culture of accountability which supports the organizational values
- Meeting or exceeding annual growth objectives
- Facilitating interdepartmental and venue collaboration
- Employee retention and staff development
- Oversight of the development of employee and operating policies
- Implementation of major business initiatives
- Implementation of solutions and systems that support the areas above
PRIMARY DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Analyze operations to evaluate performance of the company and its staff in order to meet objectives, and to determine areas of growth opportunity, potential cost reduction, program improvement, or policy change
- Appoint department heads or managers and assign or delegate responsibilities to them
- Establish departmental responsibilities and coordinate functions among departments and sites
- Focus on accountability of department heads/managers and other employees delegated responsibilities
- Lead and collaborate with the marketing department to portray the experiential elements of both venues by "telling their stories" to drive sales and facility utilization
- Lead the sales department utilizing CRM, data, and sales trends for tournament and event booking
- Participate in marketing road shows and calls with prospective teams and tournament partners to drive sales
- Identify community and national marketing partnership opportunities and collaborate with marketing and ownership to maximize marketing sales
- Oversee the build out of a robust concierge program in conjunction with venue attraction partners
- Confer and collaborate with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, record keeping systems, and other administrative control processes
- Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
- Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, establishment, and organization of major departments
- Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
- Implement corrective action plans to solve organizational or departmental problems
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
- Represent the organization and promote its objectives at official functions, or delegate representatives to do so
- Serve as liaison and represent venues at community organizations, with stakeholders, sponsors and outside organizations
- Administer programs for selection
- of any site location, potential construction needs, and provision of equipment and supplies
- Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
- Direct and give strategic direction to all departments
- Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
- Organize and approve promotional campaigns
- Prepare budgets for approval, including those for funding and implementation of programs
- Review reports submitted by staff members in order to recommend approval or to suggest changes
- Continually research new technologies to increase efficiency within the business
- Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities
- Any additional duties assigned by the VP of Venue Management
MIMIMUM QUALIFICATIONS:
- Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience
- Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
- Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
- Operational knowledge of F&B and entertainment, as well as parties, corporate events, and team building preferred
- Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, and other related services preferred
- Prior experience managing marketing programs
- A minimum of 7 years of management experience
- Operational knowledge of risk management
- Skilled at identifying and creating opportunities to deliver revenue goals
- Sports programming and sports event operations expertise required
TRAVEL REQUIREMENTS
- Travel as needed for the purpose of recruiting week-long and other premium customer, vendor, and partner relationships, attend industry trade shows, and to participate in SFM leadership conferences and General Manager meetings
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Ability to travel nationally by air and regionally by car
- Availability to work nights and weekends
- Must be able to lift 40 pounds waist high
- Will be required to sit for extended periods of time operating a computer
- Will be required to conduct venue tours
- Office environment has intermittent noise, normal in nature
KEY EXPECTATION:
- We are seeking a highly motivated individual who wants to help continue building a world class experience
