Manager - Fine Dining

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Ensures that all aspects of the assigned outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relations skills and ability to market the outlet. Be open minded to new ideas and suggestions so that you are learning something new every day.

Responsibilities:

• Schedules all dining reservations for the room and may serve special guest when required.
• Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.
• Ensures that food is prepared and served according to the desired portions and quality specifications.
• Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.
• Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
• Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log.
• Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.
• Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost.
• Responsible for department budget and CER’s.
• Has working knowledge of union rules and regulations.
• Ensures adherence to all Board of Health standards.
• Ability to interact and coordinate work with other departments.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Other Duties as assigned

Qualifications:

• Strong leadership, communication and supervisory skills.
• Basic knowledge of all phases of restaurant management

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

“Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

Experience

• • Two years related college education or equivalent experience required. • Three years’ experience as a captain in a gourmet restaurant facility required.

Licenses & Certifications

• NJ Casino EE Registration