What are the responsibilities and job description for the Specialist - Security position at Bally's Atlantic City Casino Resort?
Why Bally's?
Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
The Role:
Performs duties in compliance with all company and regulatory regulations and requirements.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
- Issues controlled keys, access badges and radios to security officers and other staff.
- Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
- Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
- Keeps in constant communication with Supervisor Security.
- Maintains mandated logs.
- Prepares specified reports; assists security officers in preparation of statements.
- Reviews, evaluations and corrects same.
- Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
- Takes statements from individuals involved in security related activities and prepares reports detaining facts.
- Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
- Notifies Supervisor Security or Shift Manager of any relevant situations or information.
- Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
- Quickly reacts upon observation of distress signals.
- Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
- Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
- Monitors the Fire Command Room and all its functions.
- Participates in all on-the-job training functions relevant to the Fire Command Room.
- Communicates with the local Fire Department.
- Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
- Performs Security Officer’s duties as assigned.
- Completes special assignments as requested.
Other duties as assigned.
- Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.
Experience
Preferred- 1 year(s): • Minimum one year experience in the grade of Security Officer or similar capacity in the public sector. • A broad knowledge of games and casino rules, procedures, and administrations. • Knowledge of the laws and regulations affecting the casino industry.
Education
Preferred- High School or better
Licenses & Certifications
Preferred- NJ Casino EE Registration
Skills
Required- Communication