Director - Public Safety & Non-Gaming Operations

Why Bally’s

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role

The Director – Public Safety & Non-Gaming Operations will be responsible directing the overall operations of all nongaming operations of the Casino

Responsibilities

• Responsible for directing the overall operations and staff of the Security, EVS, Facilities and Valet department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, Gaming regulations and guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Leadership / GM.
• Develop, evaluate, enforce, review, and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls.
• Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies, or procedures.
• Submits all appropriate reports when incidents, infractions, and violations occur.
• Serve as liaison with gaming regulators, public law enforcement, fire, and other agencies by maintaining a positive and constructive relationship.
• Protect and preserve the assets of the company and provide for the safety of team members, including keeping areas free of safety hazards, debris, and litter.
• Examines and analyzes the physical property, processes and procedures and develops, institutes, oversees, and enforces emergency policies.
• Ensure transfer of table games fills and credits, including providing escorts when needed
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• All other duties as assigned.
  
  

Qualifications

• Must have excellent interpersonal, communication, and problem-solving skills.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be 21 years of age or older.
• Should possess excellent customer service skills/conflict resolution skills.
• Be able to perform independently under limited supervision.
• Excellent written and verbal communication skills.
• Ability to understand and follow verbal directives and written directions.
• Previous computer knowledge is preferred.
• Respond to visual and aural cues.
• Read, write, speak, and understand English.
• Able to work flexible shifts.
  
  

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Target Salary Range: $140,000 - $150,000 per year
• Bonus eligible
  
  

Physical Demands & Work Environment

• Frequently required to lift up to a maximum of 30 pounds
• Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
• The work environment contains bright lights, loud noise, and stressful situations.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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