What are the responsibilities and job description for the Clerk - Front Office position at Bally's Dover Casino Resort?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role: Clerk - Front Office
Responsibilities:
- Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with VIP Services.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Provides exceptional customer service.
- Work safely, following all established safety rules and regulations.
- Communicate effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Complies with the company’s recycling program standards.
ADDITIONAL FUNCTIONS:
- Performs other duties as assigned.
Qualifications:
- High school diploma, GED, or equivalent experience preferred.
- Must possess good communication skills.
- Must have computer experience.
- Must be outgoing, friendly, helpful personality, and a positive attitude.
- Must be able to work independently.
- Must be reliable and have initiative.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must be able to speak, read and write English
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Starting Hourly Rate: $15.00/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
Education
Required- High School or better
Salary : $15
