Manager - FOH Macau Kitchen

Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role Manager Foh Macau Kitchen

Responsibilities

• Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
• Maintain records of personnel performance, dining room labor costs, other expenses to China, glass, flatware, and current departmental time log
• Schedule periodic food service employee meetings to ensure correct execution of restaurant policies.
• Schedule all room personnel in accordance with operating budgets and forecasts
• Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing.
• Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition.
• Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction.
• Ensure food is prepared and served according to the desired portion and quality specifications.
• Advise customers on selection of food and beverage items.
• Ensure adherence to all Board of Health standards.
• Work closely with other departments to ensure seamless delivery of service for our guests.
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances.
• Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees.
• Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees.

Additional Functions

• Performs other duties as assigned.

Qualifications

Must have knowledge of culinary operations.

• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills.
• Must possess superior oral and written communication skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights.
• Must be able to successfully pass a background check.
• Must have the ability to logically and independently plan, organize and complete work and show initiative.
• Must have the ability to set and achieve high standards of performance.
• Must be ABC certified before starting work
• Must be able to speak, read and write English.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Salary $64,500

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Qualifications

Restaurant supervision / management