Table Games - Dealer

Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role

Department Shifts

Major Focus

• Deal casino table games to players offering exceptional customer service and accuracy.

Responsibilities

• Provides fast, flawless, personalized customer service to our players
• Promotes positive customer relations
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Ensures game security
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

ADDITIONAL FUNCTIONS

• Performs other duties as assigned.

Qualifications

• Must possess 5 years of dealer experience in a minimum of three games (Blackjack, Roulette, Craps, Baccarat, or Pai Gow).
• Must possess high school diploma, GED or equivalent work experience.
• Must pass an audition, demonstrating level of proficiency.
• Must be quick, analytical and observant, with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent English communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.
• Must be able to report to work on time as scheduled
• Must present an overall professional appearance and report to work in appropriate attire

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Hourly Rate $6.45/HR *Tipped Employee

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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