What are the responsibilities and job description for the Players Club Supervisor position at Bally’s Twin River Lincoln?
Description
- Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
- Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
- Working closely with the Gaming department regarding guest issues, additional direction and improvements.
- Working closely with and assisting the other divisions of the Marketing department
- Assist with preparing and executing all Bus Tours including
- Monitoring the Call Center.
- Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.
- Assist with monitoring all promotional signage and ensuring changeover when appropriate.
- Participating in Players Club and Marketing meetings.
- Other duties as assigned.
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