What are the responsibilities and job description for the Attendant - Guest Room position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role: Attendant - Guest Room
MAJOR FOCUS: Responsible for cleaning hotel guest rooms and for providing exceptional customer service to all guests.
Responsibilities
- Ensures the hotel rooms and bathrooms are clean. Responsible for all aspects of cleanliness for the entire room, paying attention to details such as window treatments, replenishment of bathroom amenities and room lighting,
- Responsible for immediately reporting any damaged or missing guestroom items to supervisory staff.
- Responsible for immediate notification of completion of a departure room by dialing in the new vacant and ready room status to make the room available as soon as possible to newly arriving guests.
- Participates in daily inspections of section completed with supervisory staff.
- Provides exceptional customer service
- Work safely, following all established safety rules and regulations.
- Communicate effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Complies with the company’s recycling program standards.
ADDITIONAL FUNCTIONS:
- Perform other duties as assigned.
Qualifications
- High school diploma, GED, or equivalent experience preferred.
- Must be able to understand and communicate in English and possess good communication skills.
- Must be friendly and cooperative.
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check
- Must present an overall professional appearance and report to work in appropriate attire
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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