What are the responsibilities and job description for the Dual Rate Slots Supervisor/ Slots Floor Attendant position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
To provide courteous and positive service to all guests. To maintain a good working relationship with all slot personnel. To keep machine in operational order. Supervise the Slot Service Ambassadors during their shift while working as a Dual Rate Supervisor with the capability to motivate both players and Slot Service Ambassadors. To be flexible with the ability to work any shift when needed.
Responsibilities as Supervisor:
- Is responsible for the overall direction, coordination, and evaluation of the Slot Service Ambassadors.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and progressively teaching employees; addressing complaints and resolving problems.
- To oversee, observe and evaluate that all Slot Service Ambassadors are providing their essential duties and responsibilities.
- To assure that all policies and procedures are being applied.
- To approve all taxable jackpots in accordance with Title 31.
- To assist in issuing club cards to players.
- To safeguard all company assets put in their control.
- Capable of performing the duties of a shift manager.
- Performs related duties as assigned
Responsibilities as a Slot Service Ambassador:
- To give change and break down bills.
- To take care of all Slot Player’s service needs
- To be a source of information about all property events, promotions, entertainment, restaurants, and other facilities.
- To openly converse with and build relationships with players and other Slot Service Ambassadors.
- To sign up players for club cards.
- To clear bill validator jams and make minor adjustments and repairs to machine.
- To clear ticket jams and refill paper in machines
- To be able to answer players questions on machine payouts etc.
- To replace burned machine bulbs, loose machine buttons etc.
- To safeguard slot assets assigned under their control.
- To perform other job duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What’s in it for you:
· Competitive Salary with annual performance reviews
· Comprehensive health coverage plan that includes medical, dental, and vision
· 401(K)/ Company Match
· Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
