What are the responsibilities and job description for the Host - Asian position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
This position will provide the highest level of customer service and will be responsible for the recognition and maintenance of Asian VIP level patrons.
Responsibilities:
• Generates, develops, and retains premium patrons through personalized service.
• Implements & executes Asian Marketing revenue generating plans and programs including but not limited to telemarketing, email, and direct mail.
• Serves as point person in the resolution of customer complaints and service recoveries.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Greets and hosts customers maintaining a high standard of courtesy, friendliness, and a hospitable attitude.
• Encourage guests to enroll in Bally Rewards.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for Bally Rewards.
• Meets and greets players on the casino floor, at special events and promotions.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning Bally Rewards and explains Bally Reward benefits.
• Participates in various promotional programs and activities of the department as required.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Follows all relevant policies and procedures.
• Represents management at special events.
• Assists customers in following procedures to obtain show reservations and complimentary privileges.
• Responsible for meeting assigned goals and objectives.
• Position is in a cigarette smoke environment.
• Other duties as assigned.
Qualifications:
• Advanced customer service skills and problem-solving skills.
What’s in it for you:
• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.
