What are the responsibilities and job description for the Host - Executive Casino position at Bally's?
Why Bally’s:
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As an Executive Casino Host at Bally’s, you will support the company’s objectives by developing and maintaining an excellent rapport with quality gaming guests.
Responsibilities:
• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Attract, develop, and retain new player patronage through personalized service
• Assist in the development of programs to increase player worth while staying with established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Assist customers in following procedures to obtain complimentary privileges
• Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
• Observe all employees in their contact with guests and work with management to improve friendliness and courtesy
• Assist with phone solicitation
• Perform other duties as assigned
Qualifications:
• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of table games and slot machines
• Must be able to work weekends, weeknights, and holidays
What’s in it for you:
• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Target Salary Range: $80,000 - $85,000 per year
Physical Demands & Work Environment:
• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds
• The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
Salary : $80,000 - $85,000
