What are the responsibilities and job description for the Representative - Players Club position at Bally's?
• Responsible for assisting all patrons with general information.
• Responsible for promoting exceptional customer service.
• Responsible for promoting membership into the Players Club.
• Responsible for educating patrons on the Players Club benefits.
• Responsible for maintaining daily procedures regarding the Players Club members, which includes
discerning appropriate identification, filing and record keeping.
• Responsible for the issuance of information desired to be distributed.
• Responsible for coupons and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for direct mail inquiries to include updating patrons account information and related duties.
• Responsible for taking Jackpot Photo’s and filling out the proper documentation for publicity.
• Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies,
and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand and walk for prolong periods of time (7 hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and
weekends.
• Other duties may be assigned at any time.
