What are the responsibilities and job description for the Restaurant Supervisor - Macau Kitchen position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role: Restaurant Supervisor - Macau Kitchen
Responsibilities:
- Responsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness
and opening and closing procedures.
- Opens and closes shift in accordance with proper procedures.
- Initiates aggressive guest interaction through seeking and soliciting feedback from guests.
- Properly executes revenue and check control procedures on shift.
- Handles daily employee relations (e.g., scheduling, time adjustments).
- Maintains a safe and sanitary work environment for all associates and guests.
- Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
- Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
- During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
- Maintains presence on the floor during entire meal periods and ensures adequate coverage.
- Interviews, selects, hire and retain superior employees.
- Completes and issues timely evaluations for subordinates.
- Conducts formal and informal training for subordinates.
- Conducts formal and informal coaching and counseling with subordinates.
- Rewards and recognizes superior performers.
- Ensures that employees work safely and follow all safety rules.
- Ensures compliance with relevant laws and regulations as well as company policies and procedures.
- Maintains up-to-date knowledge of industry and competition.
- Ensures effective communication within the department and company.
- Holds subordinates accountable for established performance expectations.
- Motivates and develops staff; provides advice and guidance as appropriate.
- Must comply with and enforce compliance with the company’s recycling program standards.
ADDITIONAL FUNCTIONS:
- Performs other duties as assigned.
Qualifications:
- High school diploma or GED or equivalent work experience required.
- Two years of supervisory experience in large, high-volume restaurant preferred.
- Must possess good math skills.
- Must possess computer proficiency with Microsoft Word.
- Must possess good oral and written communication skills.
- Must possess good customer service and leadership skills.
- Must be able to solve problems and deal with a variety of situations.
- Must present an overall professional appearance.
- Must be able to work weekends, holidays and nights as scheduled.
- Must be able to successfully pass a background check.
- Must be ABC certified before starting work
- Must be able to speak, read and write English
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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