What are the responsibilities and job description for the Supervisor - Casino Games position at Bally's?
- Ensures proper procedure is used by all dealers under supervision.
- Verifies all gaming table transactions in supervised area.
- Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
- Verifies issuance of credit after completion of all authorization procedures.
- Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
- Directly responsible for customer service objectives.
- Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the guest interaction.
- Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
- Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
- Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
- Other duties as assigned.
Takes personal responsibility for creating an atmosphere of luck.
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.
Working Conditions
|
Physical Demands |
How Often |
|
Environmental Conditions |
How Often |
|
Standing |
C |
|
Extreme Cold |
R |
|
Walking |
O |
|
Extreme Heat |
R |
|
Sitting |
C or R |
|
Temperature Changes |
R |
|
Lifting |
R |
|
Wet |
R |
|
Carrying |
R |
|
Humid |
R |
|
Pushing |
O |
|
Noise |
C |
|
Pulling |
O |
|
Vibration |
R |
|
Climbing |
R |
|
Hazards |
R |
|
Balancing |
C |
|
Atmospheric Conditions |
R |
|
Stooping |
O |
|
Cigarette Smoke |
C |
|
Kneeling |
R |
|
|
|
|
Crouching |
R |
|
|
|
|
Crawling |
R |
|
|
|
|
Reaching |
F |
|
|
|
|
Handling |
F |
|
|
|
|
Grasping |
F |
|
|
|
|
Feeling |
F |
|
|
|
|
Talking |
C |
|
|
|
|
Hearing |
C |
|
|
|
|
Repetitive Motions |
C |
|
|
|
|
Eye/Hand/Foot Coordination |
C |
|
|
|
C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
_____ Little physical effort
___X__ Light work
_____ Medium work
_____ Heavy work
_____ Very heavy work
