What are the responsibilities and job description for the Customer Success Manager position at Baltic Roofing?
Are you skilled at turning prospects into customers? Join Baltic Roofing as a Customer Success Manager (Inside Sales) and use your talent to drive sales, deliver exceptional customer experiences, and make money. Unlock your earning potential while making a difference!
ABOUT US
At Baltic Roofing, we provide residential roofing solutions that are functional, beautiful, and delivered with a smile. We’re an established, family-owned business with a reputation for excellence, focusing on creating a best-in-class roofing experience built on respect.
WHAT YOU WILL DO:
As a Customer Success Manager at Baltic Roofing, you’ll be the primary point of contact for homeowners throughout their roofing journey. In this pivotal role, you will:
Lead Management: Efficiently manage and qualify new leads, guiding potential customers through our sales process to maximize booking and conversion rates.
Build Relationships: Become the trusted contact for homeowners from the initial inquiry through to the final Google review, embodying Baltic Roofing’s commitment to respect and quality.
Set Appointments: Coordinate efficiently with outside sales representatives to ensure optimized schedules, maximizing time and resources.
Set Up Sales Opportunities: Utilize our cutting-edge CRM and tools to prepare sales reps for successful presentations, with ongoing training provided to keep your skills sharp.
Follow Up: Proactively maintain customer engagement and secure deals, ensuring that each homeowner’s experience aligns with our high standards.
Finalize Job Details: Ensure all project details are accurately captured for a smooth handoff to the production team, reinforcing our promise of quality and reliability.
Collect Deposits: Effectively communicate with customers to secure initial payments and affirm their commitment to the project.
Ensure Close-Out Success: Deliver thank-you packages, encourage review submissions, and conduct follow-ups post-installation to continue building strong customer relationships.
WHAT WE OFFER
Compensation: Competitive salary with performance incentives.
Benefits: health/ dental insurance, paid time off, and additional perks.
Growth Opportunities: Develop your skills in a role that spans across various aspects of customer relationship management and sales, with opportunities for professional growth as our company expands.
Work Environment: Join a close-knit team that values collaboration and innovation in a family-owned business setting.
THE SIX NON-NEGOTIABLES OF THIS ROLE
Strong Telephone Skills: You can convey empathy, build trust, and actively listen over the phone.
Detail-Oriented Approach: You catch and document key details to ensure customer satisfaction.
Tech-Savvy Mindset: You embrace technology and tools to optimize processes and improve outcomes.
Sales Skills: You’re comfortable overcoming objections, educating customers, and closing deals.
Teamwork: You thrive in a collaborative environment and contribute to shared goals.
Problem-Solving: You approach challenges with a solutions-focused mindset.
EDUCATION & EXPERIENCE
No formal education required
Previous sales experience is a bonus
Previous residential roofing experience is a bonus
If this sounds like you, APPLY NOW and let us know why you'd be a great addition to our team. We can't wait to meet you!
