Traffic Coordinator

An hourly office position with the primary responsibilities of ensuring timely shipments of all outbound freight via the most economical means, by scheduling trucks and scheduling outbound pickups for both domestic and export shipments. The Traffic Coordinator is responsible for delivery of product to the intended destination and maintains conformity to requirements. Also, this position is required to select appropriate equipment to ensure safe handling, storage, and protection of product. This position works directly with Customer Service, Loading and Shipping Team, Production Operations, Carriers, and Export Forwarders to meet the delivery requirements of our customers.  As a logistics professional, the Traffic Coordinator is an influencer, who provides qualitative feedback and quantitative data to his/her internal customers enabling them to make real-time process improvements toward the goal of 100%  On-Time Deliver at the lowest landed cost.  The Traffic Coordinator contributes to the success of the Planning and Logistics Team while demonstrating BAC’s values of Customer Focus, Teamwork, Leading Change, Execution, and Collaboration. The Traffic Coordinator’s contributions will stem from their independent decision-making and strong leadership abilities.                                                  

PRINCIPAL ACCOUNTABILITIES

• Owns personal and team safety. Observes all safety rules and uses the proper safety equipment at all times.
• Document process improvements resulting from root cause analysis
• Training co-workers and partners on lessons learned and process improvements
• Participate in continuous improvement activities and projects.
• Conduct daily review of shipping schedule to identify and prioritize shipment activities
• Proactively communicate with Team Leads to develop plans to meet shipping deadlines
• Coordinate closely with the Customer Service Liaison on customer shipping/delivery dates.
• Works with Production Control, Manufacturing, and Quality Control to level shipping workload.
• Schedules equipment necessary for delivering customer product to the destination.
• Tracks orders in transit and provides customer updates as required.
• Make financially sound decisions leveraging a freight quoting process. 
• Maintains records and review shipping documents such as bills of lading, packing slips, and tags. 
• Evaluates and determines feasibility to consolidate freight and reduce freight costs. 
• Coordinate shipments with consignee to schedule offload appointments
• Ship orders in SAP and Access, and then submit ship log to Accounting
• Scan BOLs and upload to Connect with inspection records
• Provides information to BAC field representatives on freight quotes.
• Works with customers to resolve shipping problems such as delivery, damage, claims, etc. 
• Maintain reports such as monthly sales report, daily shipping list, and status of unshipped orders. 
• Responsible for adhering to Import/Export regulations.
• File freight claims for both inbound and outbound related to lost or damaged product.
• Cross train with other members of the team in all areas of logistics and customer service
• Actively participate in the process of Visibility of Unit Completion partnering with Operations
• Communicate outbound shipping information with critical stakeholders: Team Leaders, Inspectors, and Shipping
• Track carrier claims in a spreadsheet including comments and action taken
• Ensure carriers make dock scheduling appointments in TMS
• Perform other duties as assigned by plant leadership.

NATURE & SCOPE

The position serves in a support role to Supply Chain Department.  The Traffic Coordinator reports on a direct basis to the Demand Planning and Logistics Manager. As a logistics professional, expertise may be requested to participate on local or regional project teams.  The expectation is to operate as an influencer and technical/subject matter expert.

PREFERRED KNOWLEDGE & SKILLS

• Effective written and oral communication including documentation of processes, and the communication of those processes with fellow employees.  Ability to communicate to supervisors, co-workers, all levels of leadership, and customers with written memos or emails that are professional, concise, and clearly understood.
• Demonstrated knowledge base of exports, import knowledge is a plus
• Strong competency with Root Cause Analysis techniques
• Strong competencies in math including addition, subtraction, multiplication, division, fractional computations, and fraction to decimal conversions.
• Customer focus demonstrated by speed and completeness in responses to internal and external customer requests.
• Ability to prioritize, self-manage, and work on multiple projects
• A minimum of one to two years of experience in Shipping or Traffic related activities
• Knowledge of all hazards related to shipping and dock procedures, and related safety-sensitive areas of the yard and plant.
• Knowledge of permitting, exports standards, and shipping requirements by jurisdiction
• Demonstrated commitment to safety and adherence to safety standards.
• Ability to leave a high level of product knowledge of BAC’s numerous models and parts.
• Computer competency in Microsoft Office applications including updating data and generating metrics in pre-formatted spreadsheets.
• SAP experience is preferred, or ERP experience
• TMS and X-works experience
• Experience in business intelligence database systems such as Power BI and Tableau
• Demonstrated flexibility to work on multiple projects and adapt to change.
• Ability to work on cross-functional teams in support of plant objectives.
• Demonstrated the ability to mentor and train others employing principles of adult learning per business need.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position is predominately an indoor office position with frequent interaction on the plant floor. The working environment includes sedentary work. Sitting at a workstation is expected 80% of the time with standing and walking expected up to 20% of the time.  Additional activities include: reaching, bending, and stooping.  Fine hand manipulation related to keyboarding and writing.  Working hours usually day shift but can include any of three shifts as needs arise.  Some evening weekend overtime is to be expected dependent on plant volume.  Working temperatures include both indoor climate control and wide fluctuations within the plant as well as ambient outside temperatures.