Community Resource Representative

The CRR is responsible for providing excellent customer service to all visitors. This position gathers detailed information and provides resources and solutions to a variety of animal issues in order to provide the best possible outcome for every animal. The CRR is responsible for all monetary transactions including but not limited to: adoptions, donations, pet licenses, dog park registration, and fees for reclaimed animals. The CRR is responsible for data entry for all transactions including; fees, completing adoption payment and paperwork and dispositioning animals that have been reclaimed. The CRR’s handles all incoming calls and responds appropriately to BARCS general email inquiries. The CRR is responsible for maintaining a clean environment in the front office and lobby of the shelter.

A typical work week includes weekends and may include holidays.

Responsibilities:

• Provides excellent customer service to all visitors. Provides clear direction for services as needed and offers resources where appropriate
• Represents BARCS in a professional and courteous manner
• Responsible for the entire adoption application process including assisting with adoption counseling as necessary
• Handles the lost and found reporting
• Responsible for the sale of pet licenses, dog park registration, and BARCS retail items
• Answers phones and emails sent to our general BARCS email address
• Responsible for efficient and accurate data entry into BARCS shelter database
• Maintains organized files and confidential information
• Handles all monetary transactions in a safe and confidential manner
• Assists Office Manager with daily revenue verification
• Responsible for billing of all reclaimed animals, both lost, quarantined, or seized by animal control
• Maintains cleanliness of front office and lobby and ensures proper signage and brochures are displayed
• Performs related work as required

Qualifications:

• Graduation from an accredited high school or possession of a GED certificate.
• Ability to exercise good judgment when dealing with confidential information
• Demonstrates experience in customer service and working with potentially difficult customers
• Must demonstrate being efficient and effective in math, writing, and data entry
• Ability to modify work schedule to meet BARCS operational needs

Knowledge And Skills:

• Must exhibit excellent customer service skills and positive communication
• Ability to establish and maintain effective working relationships with co-workers and contribute to a positive working environment
• Ability to follow both written and verbal directions
• Ability to work both independently as well as with a team
• Ability to multi-task and work in a fast-paced environment with a variety of people
• Must be detail oriented and able to prioritize and perform duties efficiently and effectively
• Committed to maintaining the BARCS high standard of animal care and mission

Working Conditions:

Work is performed in an animal shelter that operates seven days a week, with exposure to conditions such as dust, wetness, odors, high noise levels, etc. Work requires physical exertion such as, but not limited to, standing most of the day, bending, and lifting boxes with inventory of varying weights. In this position, there is limited exposure to dogs, cats, and small pets. There is potential exposure to: sharp objects, cleaning agents, animal waste, zoonotic diseases, and potentially hazardous conditions including the risk of animal scratches and bites. There is also exposure to friendly, loving animals in need of your affection.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $17