Associate Director/Associate Bursar for Student Accounts

About Baltimore City Community College

Description/Job Summary

This position reports to the Director of Student Accounts/Bursar. The Associate Director/Associate Bursar of Student Accounts is responsible for assisting and managing all aspects of Student Accounts, including determining student payment plan details, providing guidance regarding student invoices, enforcing student payment policies, cashiering, and managing collections. The Associate Director will play a critical role in strengthening and making effective decisions and produce results through strategic planning and development, implementation, and evaluation of programs and policies.

The Associate Director assists in the management of functions including student billing, tuition and fee assessment, student refunds, processing of federal forms - such as 1098T, recruitment and advancement, and in the absence of the Director act as a delegate.

The individual sets goals and priorities that maximize the use of resources available to consistently deliver results: compares work performance and outcomes against standards to achieve quality results; holds self and others accountable for achieving results and achieving a standard of excellence. This position works closely with the Director of Student Accounts/Bursar and serves as a representative on committees and at College functions.

Responsibilities/Duties

• In the absence of the Director, oversees the day-to-day operations including training, evaluating, and supervising full and part-time staff.
• Assists the Director in supporting strategic planning activities for the department, providing leadership and management to the staff; assisting in the development and implementation of policies and procedures while maintaining regulatory compliance; modify and initiate operational procedures to improve efficiency, meet department functional objectives; identifies opportunities for staff development and improvement.
• In collaboration with the Director, participates in the planning, development, and implementation of intra/interdepartmental initiatives, maintains liaison activities and with other divisions, departments, or agencies to advance cooperative projects and/or programs designed to contribute to division goals and objectives.
• Manages student communication via written correspondence for College distribution, in accordance with established procedures of departmental announcements to ensure deadlines and important information is sent to students and BCCC community in a timely fashion.
• Evaluates, and updates all information communicated on the College web page for accuracy, ease of search topics, user-friendly reading and understanding; ensuring compliance and consistency with all Federal, State, and College regulations related to student account issues; consult with department staff to provide procedural and interpretation support.
• Provides support to students and parents regarding financial planning, educating students about their financial obligations to the College as well as the appropriate financial resources available to them; exercises sound judgment and sensitivity when interacting with students, parents, faculty, staff, and other internal and external stakeholders; understands policies and procedures particularly ensuring satisfactory resolution of problems escalated to the administrative level.
• Submits and monitors internal payment plans for nonenrolled students within 3rd party servicer’s system.
• Research student accounts with outstanding account balances, document collection attempts, and process holds accordingly. Manages third-party billings for payment by government entities, employers, and other outside companies.
• Manages collection efforts of past due accounts including preparation and submission of files to the Central Collection Unit (CCU). Manages the completion of the annual 1098T preparation, distribution, and communication.
• Prepares and evaluates student account refunds in accordance with Title IV regulations and College policy.
• Performs the cash count and prepares the daily deposit in the absence of the Student Accounts Coordinator.
• Reviews, adjusts, and approves student refund amounts in HP LAN and Banner systems.
• Prepares refund requisition for submission to Accounts Payable.
• Complete daily posting of accounts receivable batches in the absence of Student Account Representative.
• Assists the Director in fiscal year end activities and beginning balance processes.
• Serves on various standing committees as needed and acts as proxy for the Director; supports the Director of Student Accounts in handling all administrative and accounting duties within the Office of Student Accounts; monitors monthly reporting and compliance with Federal, State, and College regulations.
• Required to work some Student Service Saturdays, evenings, and General Registration periods.
• Performs other duties as assigned.

Required Qualifications

Education: Bachelor’s Degree in Accounting, Business, Finance, Management, or comparable required; Master’s Degree preferred.

Experience: Minimum of five (5) years full-time, supervisory, professional experience in higher education.

• Demonstrated knowledge of collection laws related to state.
• Demonstrated ability to coordinate strategic initiatives with other departments and to assess institutional effectiveness. Knowledge of Ellucian Banner ERP; other related student accounting systems required.
• Demonstrated knowledge in the following areas: cost projection, forecasting, and annual revenue and expenditure estimates. Monitoring spending concerning our budget and financial/strategic goals.
• Demonstrated ability to cultivate positive relationships with students, authorized payers, and organizations. Advanced users of MS products such as Excel, Word, and PowerPoint. Ability to handle extremely sensitive and confidential matters discreetly.
• Ability to work independently in meeting critical deadlines within the department. Demonstrated experience with working with diverse student populations.

Preferred Qualifications

• Master’s Degree Preferred.
• Community College Experience Preferred.
• Knowledge of federal and state student refunds and financial aid regulations, including Title IV.
• Seven or more years in student accounts, billing, refunds, or a related financial field in a full-time supervisory role, professional experience in higher education.