What are the responsibilities and job description for the Customer Support Specialist III - Multilingual Learners position at Baltimore City Public Schools?
Supports multilingual families with the processes of enrollment, choice and transfer while providing a high level of customer service.
- Leads multilingual families through the processes of enrollment, choice and transfer
- Completes and compiles all necessary supporting documentation for enrollment, choice, and transfer
- Maintains electronic sign-in log
- Sends and follows up on requests for records from other districts/states
- Calls families to request missing documentation
- Files and shreds documentation as appropriate
- Receives and responds to phone calls and emails from a variety of stakeholders
- Follows up with families, document needs expressed, and shares resources as appropriate
- Maintains inventory of school supplies to be distributed to families
- Participates in training programs and workshops to build job knowledge and enhance skills
- Performs and promotes all activities in compliance with equal employment and nondiscrimination policies and contractual agreements; follows federal laws, state laws, school board policies and professional standards.
- Associate's degree and three years directly related experience or high school diploma and five years directly related experience to include customer service.
- Bilingual and biliterate (Spanish) with strong oral and written communication skills in both languages.
- Proficiency in technical computer applications including Microsoft Word, Excel, and Outlook.
- Ability to enter data accurately using City Schools forms and databases.
- Ability to use tact and good judgement in interacting with students, families, and district office and school-based staff by phone, email, and in person.
- Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
- Ability to regularly reassess priorities and adjust to changing workload demands.
- Ability to support multilingual families through the processes of enrollment, choice and transfers efficiently and effectively.
Qualified candidates for the above position must submit the following:
- Completed online application
- Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
- Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org
Baltimore City Public Schools ("City Schools") does not discriminate in its employment, programs, and activities based on race, ethnicity, color, ancestry, national origin, nationality, religion, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy or parenting status, family structure, ability (cognitive, social/emotional, and physical), veteran status, genetic information, age, immigration or citizenship status, socioeconomic status, language, or any other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community's long-standing efforts to create, foster, and promote equity and inclusion for all. Some examples of discrimination include acts of hate, violence, harassment, bullying, or retaliation. For more information, see Baltimore City Board of School Commissioners Policies JBA (Nondiscrimination - Students), JBB (Sex-Based Discrimination - Students), JICK (Bullying, Harassment, or Intimidation of Students), ACA (Nondiscrimination - Employees and Third Parties), ACB (Sexual Harassment - Employees and Third Parties), ACD (ADA Reasonable Accommodations), and ADA (Equity), and the accompanying City Schools Administrative Regulations. City Schools also provides equal access to the Boy and Girl Scouts and other designated youth groups. Link to Full Nondiscrimination Notice.
This position is affiliated with the Paraprofessionals and School Related Personnel (PSRP) bargaining unit.
This position is affiliated with the City Retirement Plan.
