What are the responsibilities and job description for the Banking Associate - Seasonal (Member Services) position at Baltimore County Employees Federal Credit Union?
Position Description :
About Us
The Baltimore County Employees Federal Credit Union (BCEFCU) is a member-owned, not-for-profit financial cooperative founded in 1963 with assets of more than $500 million, proudly serving the employees of Baltimore County government, GBMC Healthcare, Gilchrist Hospice Care, Sheppard Pratt Health System, and more. Making a difference in our members lives is what we are all about!
Work Schedule & Location
This job is open at our Perry Hall branch located in Perry Hall, Maryland. This is not a remote position; on-site attendance is required.
This is a Full-time position requiring 35 hours per week. This is a temporary position, beginning in May or June and ending mid-August. The work schedule is Monday through Thursday, 9 : 00am to 5 : 00pm and Friday, 10 : 00am to 6 : 00pm. There is a one-hour, unpaid lunch break
Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and / or after business hours, working on Saturdays and working hours exceeding the standard work schedule.
Salary Range
The salary range of this position is $16.01 to $24.02. However, the starting pay rate of this position is $16.01 hourly.
Position Summary
This is an excellent opportunity to gain valuable work experience in the banking industry and to learn about credit unions, a unique type of financial institution where our members are the owners. This position does not involve cash handling. No weekends are required!
Job Duties :
Provides professional, prompt, and courteous service to members and Credit Union staff
Actively sells Credit Union products and services based on member needs
Services member accounts in-person and over the telephone by providing information and answering questions
Provides technical assistance and problem-solving for online banking, mobile banking (both Apple and Android), Bill Pay, and other electronic services by providing enrollment assistance, password resets, and related tasks
Fulfills a variety of account maintenance and servicing requests, such as address changes, check orders, and stop payment orders
Processes direct deposit, payroll deduction, and automatic transfer requests
Orders debit and ATM cards and assists members with a variety of debit and credit card services
Complies with all applicable Credit Union policies, procedures and regulatory requirements
What You Need :
High School Diploma or GED
Customer service experience preferred
A passion for serving customers!
Strong interpersonal skills
Ability to perform basic math functions
Proficient use of computers & Windows-based software
Basic knowledge of electronic banking products
Credit check and criminal background check are required
Our Branch Locations
Towson Main Office & Branch, 23 W. Susquehanna Avenue Towson, Maryland 21204
Perry Hall Branch, 8640 Ridgely's Choice Drive, Baltimore, Maryland 21236
GBMC Branch, Physician's Pavilion North Suite 145, 6535 N. Charles Street, Baltimore, Maryland 21204
Baltimore County Employees Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.
Salary : $16 - $24
