Office Automation Analyst

This job announcement may close at any time with little or no notice.  Applicants are advised to apply promptly.

Pay Schedule I, Grade 28, Regular Schedule:  35 hours per week

A vacancy exists in the Department of Public Works and Transportation, Bureau of Utilities. Administration Division.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application.  Applicants must include the dates of the promotions and reclassifications.

Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.Definition of Responsibility 

Under general supervision, will be responsible for administering automated applications and workflow procedures within Department of Public Works and Transportation (DPWT), utilizing software applications deployed within the department. To become a Subject Matter Expert (SME) for specific software applications utilized within the department. Such software applications will include but are not limited; Workday, CityWorks, Power BI, ArcGIS and etc.  Responsibilities will also include providing training and assistance to office personnel with the use of applications deployed within the department.   To update data, customize reports, develop and prepare Quick Reference Cards (QRC’s) and other documentation for deployment, implementation, training and administrative analysis within the Department.

• Assists in identifying, evaluating, compiling and implementing workflow processes within the Department of Public Works and Transportation (DPWT). 

• Assists in the preparation of queries, reports and publishing of data from various applications as required for administrative analysis. 

• Manually gathers necessary data and/or information from users, databases, and other resources to provide for analysis to develop and implement new automation workflow process and protocols.

• Provides technical support, guidance, and training on any software applications implemented within the department.  This may require hands-on training with individual personnel, as well as video training sessions. 

• Serves as an agency liaison to the Office of Information Technology, vendors, and other agencies.  

• Is proficient with any new and existing software applications implemented and/or deployed within the Department of Public Works and Transportation (DPWT), as required. 

• Prepares workflow solution documentation as required to assist in success fully software deployments or new workflow protocols.  

• Prepares training documents, including Quick Reference Cards (QRC’s) and other training documentation necessary for successful deployment, implementation and use of software applications and workflow processes. 

Examples of Other Duties

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Required Qualifications 
Possession of a high school diploma or an appropriate high school equivalency 

PLUS

Three years of computer system experience. 

(Additional education may be substituted on a year-for-year basis for the required experience.)

PREFERRED QUALIFICATIONS

• Extensive use utilizing Cityworks, and Workday software applications.  
• Ability to create workflow charts and standard operating procedure documents related to business workflows and systems.
• Candidate must also demonstrate the skills listed below:
• Excellent written and verbal communication.
• Detail oriented; technologically savvy.
• In-depth knowledge of computer file and directory management.
• Strong editing skills with the ability to convey cogent thoughts via minimal text.
• Expert knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Highly motivated, well organized and able to multi-task.
• Ability to work well with a wide range of people both in a team-based environment and independently.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:
ATTN:  Office Automation Analyst
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Physical and Environmental Conditions
The work of this classification is essentially sedentary, but may include occasional walking, standing, and lifting, and the operation of office equipment.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.

Salary : $55,062 - $62,888