What are the responsibilities and job description for the Program Director position at Baltimore Safe Haven?
Job Description
Program Management (40%)
Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing.
Oversee peer counseling, resource navigation, and non-medical case management.
Oversee harm reduction materials and education concerning safer sex and overdose prevention.
Provide essential services such as food, laundry, transportation, and companionship.
Support annual program operations budget and hiring plan.
Develop strategies for program growth and expansion.
Maintain contact with key public and private sector individuals.
Represent MSH at public functions and make effective presentations.
Program Development and Implementation : Design, develop, and implement new program initiatives and improve existing ones.
Ability to step in and assist in programmatic areas as needed.
Personnel Management (25%)
Supervise Housing Program Manager and Harm Reduction Manager.
Conduct employee evaluations and handle grievances and employee appeals.
Ensure staff coverage for MSH facilities.
Compliance and Reporting (15%)
Assist with accurate and timely data reporting.
Maintain accurate visitor and client records.
Oversee case management chart reviews and incident reporting system.
Monitor bed usage and prepare monthly reports.
Ensure compliance with state and local regulations and contracts.
Professional Development (10%)
Develop and implement training and operational documentation.
Encourage continuing education and training for staff.
Develop professional relationships and explore partnerships that expand the organization's mission.
Crisis Intervention (10%)
Respond to staff requests for crisis management assistance.
Assess potential crises and utilize resources to de-escalate situations.
Required Education and Experience
Bachelor's degree preferred.
Minimum of five (5) years of supervision and management experience, or an equivalent combination of education and experience.
Qualifications and Skills
Extensive knowledge of TLGBQ needs and experiences.
Ability to provide visionary and strategic leadership.
Commitment to self-reflection and personal awareness.
Strong leadership, supervisory skills, and knowledge of Trauma-Informed Care models.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Intermediate to advanced computing skills.
Experience with case management systems.
Ability to meet deadlines and work independently.
Requirements
Bachelor's Degree is required, experience equivalency may be considered instead of a degree.
Driver License : Valid, with no violation within the last two years.
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