What are the responsibilities and job description for the On-Site Call Center Agents (Bilingual Spanish) position at Balto Health Services?
As a Bilingual (Spanish) Healthcare Advocate at Balto Health, you will play a vital role in reaching out to patients via outbound calls.
Your mission is to assist patients in accessing a secure link sent to their phones, enabling them to take advantage of the various services we offer. This essential support ensures members can fully utilize program benefits, with a primary focus on scheduling an Annual Wellness Visit. No prior experience is required; we will provide comprehensive training. What's crucial is your empathy, patience, and dedication to making a positive impact on patients' lives.
Key Responsibilities:
- Patient Outreach: Reach out to patients in a caring and empathetic manner via outbound calls.
- Link Access and Guidance: Assist members in accessing a secure link and navigating the services page.
- Empathy: Demonstrate genuine empathy and patience while helping members.
- Weekly Bonus Opportunities: Earn bonuses based on weekly performance metrics.
Qualifications:
- Fluent in any language, including English and Spanish.
- Significant empathy and patience.
- Strong communication skills.
- Strong technical skills.
- Passion for helping others.
- No prior experience required; we will provide training.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Additional Information:
- Language: Spanish (Required)
- Work Location: In-person
Job Type: Full-time
Pay: Up to $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Language:
- Spanish (Required)
Work Location: In person
Salary : $14