What are the responsibilities and job description for the Customer Service Manager Supervisor position at Bamboo Insurance?
Operations Manager Job Description:
Bamboo Insurance is seeking an experienced Operations Manager to lead our call center team. The successful candidate will have a proven track record of managing teams, improving efficiency, and providing excellent customer service.
Key Responsibilities:
- Oversee the day-to-day operations of the call center.
- Develop and implement policies, procedures, and resources to ensure quality customer service.
- Monitor call center performance metrics and implement strategies to improve efficiency and productivity.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- Strong leadership and management skills.
- 5 years of experience in call center management.
- Strong analytical and problem-solving abilities.
- Proficiency in call center software and CRM systems.
- Strong knowledge of customer service principles and practices.
