What are the responsibilities and job description for the Payroll Tax Notice Manager position at BambooHR?
Job Description
Job Description
Remote - Please Note : This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
At BambooHR, we set people free to do meaningful work, and as we expand our Payroll Services, we need a Manager, Payroll Tax Notices to lead, optimize, and elevate our payroll tax compliance processes. This role is perfect for a detail-obsessed problem solver who thrives on guiding teams, collaborating with tax agencies, and ensuring seamless payroll tax operations.
You will :
- Mentor and lead a team of Payroll Tax Notice Analysts, ensuring consistent growth and development.
- Set performance goals, conduct coaching sessions, and provide actionable feedback to drive excellence.
- Foster a collaborative and supportive team culture that aligns with BambooHR's values.
- Diagnose and resolve payroll tax notices, ensuring compliance and efficiency.
- Identify root causes of notices and develop strategies to prevent future issues.
- Guide the team in researching penalty and interest responsibilities, ensuring accurate resolution.
- Serve as the primary escalation point for complex client and tax agency issues.
- Maintain effective communication with clients and tax agencies, fostering trust and accountability.
- Monitor service queues and ensure Service Level Agreements (SLAs) are met.
- Ensure department Standard Operating Procedures (SOPs) are followed and continuously refined.
- Stay ahead of tax regulation changes, updating processes proactively to maintain compliance.
- Create efficiencies and optimize workflows to enhance team performance and client satisfaction.
- Implement training programs to keep the team updated on tax changes and best practices.
- Maintain up-to-date documentation and process guidelines to ensure operational excellence.
What You Need to Get the Job Done
What Will Make Us REALLY Love You
Someone who loves breaking free from outdated processes and continuously improving workflows.
What You'll Love About Us
About Us
Our mission is simple : we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For" and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer M / F / D / V
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