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Senior Customer Success Manager

Bambuser
New York, NY Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/1/2025

Senior Customer Success Manager - U.S. Enterprise Accounts

Transform the Future of eCommerce with Bambuser!

Are you passionate about driving client success in the dynamic world of eCommerce? Join Bambuser and help brands connect with their customers in innovative ways through our groundbreaking live video shopping platform. Together, we'll shape the next generation of online retail.

About the Role

As a Senior Customer Success Manager, you will build and nurture long-term relationships with U.S. Enterprise clients. Acting as a trusted advisor, you'll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You'll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.

What You'll Do

You'll play a pivotal role in supporting clients' live video shopping journeys by :

  • Acting as a strategic partner, offering insights and strategies tailored to clients' eCommerce goals and best practices.
  • Developing detailed business plans with clear goals, timelines, and success metrics.
  • Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results.
  • Providing hands-on training to help clients maximize the value of Bambuser's tools and solutions.
  • Monitoring account health, addressing challenges proactively, and identifying growth opportunities.
  • Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience.
  • Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status.

You'll also contribute your expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies.

Who You Are

We're seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have :

  • 5 years of experience in SaaS and / or eCommerce, including 3 years in customer success or client strategy roles.
  • The ability to manage senior-level stakeholders and build strong, strategic relationships.
  • Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact.
  • Strong problem-solving, analytical, and creative thinking skills.
  • Proficiency with customer success platforms like Salesforce or similar CRMs.
  • A collaborative, proactive approach to achieving client and team success.

    • Preferred Qualifications

  • Familiarity with eCommerce platforms such as Shopify or Salesforce.
  • Experience with social media strategies, live streaming, or audience engagement techniques.

    • Why Join Bambuser?

    At Bambuser, you'll be part of a collaborative team that's shaping the future of eCommerce. We offer :

  • A flexible work environment.
  • Competitive base salary of $100,000-$120,000, commensurate with experience, plus performance-based variable compensation.
  • Opportunities for professional growth in a rapidly evolving industry.

    • This is Bambuser

    Bambuser's Video Commerce technology drives customer engagement and sales for some of the world's largest brands and retailers. As a leader in live streaming technology since 2007, Bambuser launched its interactive eCommerce solutions in 2019 and quickly became the platform of choice for companies worldwide. Our clients include industry leaders like Adidas, Hugo Boss, brands within the LVMH group, Clarins, Selfridges, and Sonos.

    Bambuser is proud to be an equal opportunity employer, valuing diversity and inclusivity.

    Ready to Drive Client Success in Live Video Shopping?

    Join Bambuser and help brands redefine eCommerce! Apply today.

    Department Revenue Locations New York Remote status Hybrid Remote

    Salary : $100,000 - $120,000

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