What are the responsibilities and job description for the Resort Manager position at Banana Bay Resort & Marina?
Banana Bay Resort is seeking an experienced and dynamic Resort Manager to oversee daily operations and ensure an exceptional guest experience. The ideal candidate will be responsible for managing staff, maintaining financial goals, and upholding high service and hospitality standards. This role requires strong leadership, operational expertise, and a passion for delivering outstanding service in a tropical resort setting.
Key Responsibilities:
Guest Experience Management: Ensure superior guest satisfaction by overseeing customer service operations and addressing guest concerns promptly.
Operations Oversight: Supervise all departments, including front office, housekeeping, food & beverage, recreation, and maintenance, to ensure smooth day-to-day operations.
Financial Management: Develop and manage budgets, control costs, and maximize revenue opportunities while maintaining profitability.
Staff Leadership & Development: Hire, train, and supervise staff, fostering a positive work environment and ensuring excellent team performance.
Sales & Marketing: Collaborate with the marketing team to develop promotional strategies and increase occupancy rates.
Compliance & Safety: Ensure compliance with health, safety, and regulatory requirements, maintaining high operational standards.
Property Maintenance: Oversee maintenance schedules and facility improvements to ensure the resort remains in top condition.
Qualifications & Skills:
Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Experience: Minimum of 5 years in hospitality management, with at least 3 years in a leadership role at a resort or luxury hotel.
Leadership & Communication: Strong ability to lead teams, resolve conflicts, and communicate effectively with guests and staff.
Financial Acumen: Experience managing budgets, analyzing financial reports, and implementing cost-saving initiatives.
Customer Service Excellence: Proven track record in enhancing guest experiences and handling customer concerns professionally.
Problem-Solving Skills: Ability to make quick, effective decisions in high-pressure situations.
Flexibility: Willingness to work weekends, holidays, and long hours as needed.
