Call Center Agent

Call Center Agent

Shawnee, OK  

Onsite Position

304 W. 34th Street, Shawnee 74804

Full Time:  M-F, weekends as scheduled

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  

Interacts with customers by phone as a Customer Service Representative  

Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers  

Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation  

Provides accurate account maintenance  

Provides extraordinary customer service  

Practices security procedures and protects customer confidentiality and privacy  

Assist with other job related duties or special projects as requested by supervisor/manager  

Regular and consistent attendance is an essential function of this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

REQUIREMENTS  

Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.   

Outstanding listening and communication skills, both written and verbal   

Willing to handle customer questions and concerns with efficiency and diplomacy   

Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications   

Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking   

Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines   

Detail oriented and able to manage multiple tasks   

Strong attention to detail with high concern for data accuracy   

Developed critical thinking and decision making skills   

Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.   

Demonstrated good attendance and punctuality

PREFERRED SKILLS  

Bilingual (Spanish) a plus  

PHYSICAL REQUIREMENTS  

Constant use of computer screens   

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear  

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching   

Ability to sit and/or stand for long periods of time during the workday  

Long periods of typing and repetitive motion  

Ability to lift and/or move and carry 10 pounds   

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
 EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.