Senior Systems Administrator

About Banduri

Banduri helps organizations execute digital transformations with agility so that continuous innovation becomes their core competency. Core to Banduri's values and culture is the belief that everyone deserves to thrive. Our mission is to leave things better than we found them, make things that matter, and help our customers harness the power of change. We know that to do this requires radical candor, a dedicated focus on the users, and creativity. There are no big egos here. We are collaborators and team players. We want solutions-oriented problem solvers, critical thinkers, and committed creators that are passionate about what they do.

We are currently hiring a SENIOR SYSTEMS ADMINISTRATOR to support the modernization efforts of a federal agency. 

MUST BE A US CITIZEN AND PASS BACKGROUND CHECK

Position Location:

This position is on-site at the client's Washington D.C. headquarters.

Position Description:

Responsible for providing technical support, managing system maintenance, and troubleshooting a wide array of devices and software platforms. This role requires an individual who thrives in a fast-paced

environment and has a passion for providing exceptional customer service while managing and

securing a broad range of enterprise systems and services.

Key Responsibilities:

·         Technical Support & Troubleshooting: Provide expert-level support for both hardware and software issues across various devices, including Mac and Windows laptops, smartphones (iOS and Android), security cameras, VoIP systems, and associated cloud services; troubleshoot and resolve issues related to M365/O365, Azure AD/Entra, SharePoint, Intune/Endpoint Manager, Zendesk, Documo mFax, Zoom, Axis and Eagle Eye security cameras, Poly Phones, and more; perform root cause analysis of recurring technical issues and recommend long-term solutions; act as the primary point of contact for complex technical problems, escalations, and incidents

·         Customer Service & User Support: Communicate effectively with internal teams, stakeholders, and end-users to provide clear guidance and resolution to technical issues; offer proactive customer service by identifying potential system improvements, upgrades, or changes; train and support junior technicians and end-users

·         System Administration & Maintenance: Monitor and maintain IT systems and services, ensuring they are up-to-date, secure, and optimized for performance; perform system backups, updates, patch management, and ensure the ongoing integrity of IT environments; manage and maintain Microsoft 365 environments, Azure AD/Entra, and associated services; ensure endpoint devices (Windows, Mac, smartphones) are properly configured and compliant with organizational security policies using tools like Intune/Endpoint Manager

·         Documentation & Reporting: Develop, update, and maintain clear documentation for systems, processes, procedures, and troubleshooting steps; provide knowledge sharing sessions and training materials to enhance the team's technical capabilities; document service requests, incidents, and resolutions in a timely and accurate manner using Zendesk or equivalent ticketing systems

·         Security & Compliance: Ensure full compliance with internal security policies, industry standards, and applicable regulations

Required Skills:

·         Expertise in supporting Windows and macOS, with a focus on device management, software deployment, and troubleshooting

·         Hands-on experience with Microsoft 365/O365, Azure AD/Entra, SharePoint, and related cloud services

·         Proficiency in Intune/Endpoint Manager for managing mobile and desktop devices, including policy enforcement, configuration management, and security management

·         Knowledge of security best practices, including encryption, MFA, and endpoint security solutions

·         Familiarity with VoIP systems such as Poly Phones, networking infrastructure, and IP-based communications

·         Experience with Zoom, Microsoft Teams, SharePoint, and other collaboration tools.

·         Support and troubleshooting experience with Axis and Eagle Eye security cameras, Documo mFax, and various other IT systems

·         Strong problem-solving skills, with the ability to troubleshoot complex technical issues efficiently

·         Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

·         Ability to work well in a team, mentor junior staff, and provide exceptional customer service

·         Highly organized with a focus on detail, ensuring system configurations are accurate and well-documented

·         Proactive in identifying areas for improvement in processes and systems to enhance operational efficiency

·         Ability to work under pressure and manage multiple tasks and priorities simultaneously

Required Experience:

·         Minimum of 8 years of experience as a Systems Administrator, IT Technician, or a similar role, supporting enterprise-level IT environments

·         Proven experience managing Microsoft 365/O365 environments, Azure AD/Entra, Intune/Endpoint Manager, and other cloud services

·         Hands-on experience with troubleshooting and maintaining diverse hardware and software systems (Windows, macOS, iOS, Android, etc.)

·         Experience managing VoIP systems, security cameras, and networking equipment in an enterprise setting

·         Strong experience in documentation, reporting, and incident management using tools like Zendesk, ServiceNow, or equivalent platforms

Certifications  (1 or more required):

·         Microsoft Certified: Azure Administrator Associate or higher

·         Microsoft Certified: Modern Desktop Administrator Associate

·         CompTIA A (or equivalent experience)

·         ITIL Foundation

·         Microsoft Certified: Security, Compliance, and Identity Fundamentals

·         Microsoft Certified: M365 Certified: Enterprise Administrator Expert

·         CompTIA Network or equivalent

·         Certified Information Systems Security Professional (CISSP)

·         Certified Information Security Manager (CISM)

·         Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)

·         VMware Certified Professional (VCP) for virtualization experience

·         VoIP or Telephony-specific certifications (Polycom, Cisco, etc.)

Banduri is committed to a diverse and inclusive workplace. Banduri is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.