What are the responsibilities and job description for the Learning and Development Specialist position at Bandwidth Inc.?
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65 countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Learning and Development Specialist focuses on designing and delivering training programs that drive employee development and enhance organizational effectiveness. The position involves collaborating with subject matter experts, facilitating impactful training sessions, and managing key initiatives like onboarding and compliance to ensure alignment with business goals.
What You'll Do:
- Utilize instructional design methodologies to create effective training programs, including lesson plans, materials, and e-learning content.
- Lead meetings with stakeholders to ensure training content is accurate, relevant, and up-to-date, and ensure timely follow-up on action items and updates.
- Own and manage programs like onboarding and compliance, from planning to execution.
- Facilitate engaging in-person and virtual training sessions for employees across all levels.
- Assess program impact through feedback, assessments, and evaluations, making improvements as needed.
- Manage communication plans to ensure clear, timely messaging for training programs.
- Manage Workday Learning to ensure courses are up-to-date and functioning properly.
- Contribute to discussions around strategic programming and long-term initiatives.
- Ensure we hit deadlines for key items on the L&D roadmap.
- Support other L&D and Talent Development initiatives as needed.
What You Need:
- BA or BS degree required with experience in HR/L&D
- 2 years in relevant role, Articulate Rise, Workday, AI, LinkedIn Learning
- Adult Learning Certification, Project Management Certification, or Predictive Index Certification
- Strong communication, interpersonal, teamwork and organizational skills.
- Ability to prioritize multiple functions and tasks and manage work time efficiently.
- Proven ability to consistently and positively contribute in a high-paced, changing work environment.
- Proficiency with G-suite, Articulate Rise, LinkedIn Learning, CultureAmp, and AI.
- Certified in project management, certified in adult learning, and certified in Predictive Index.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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