Sr. Director, Global Sourcing and Vendor Management

Who We Are:

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Director of Global Sourcing and Vendor Management will manage a team responsible for contract, performance, and relationship management across all vendors at Bandwidth. He or she owns contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed products, services and solutions. This role is a senior leadership position, reporting directly to the Chief Information Officer.

The role will require the development and management of policies and processes associated with a vendor management function, including collaboration with business units and stakeholders who may be responsible for adherence to or execution of those policies and processes.

What You'll Do:

• Provide leadership and set the strategic direction, mission and vision of the Sourcing and Vendor Management office (SVMO) in alignment with the strategic and operational objectives of the enterprise.


• Develop organizational design and functional roles and responsibilities for vendor management.


• Provide assistance to internal teams to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.).


• Establish and/or approve internal and external policies, standards and processes for vendor interaction.


• Manage the maintenance/enhancement of tools for use in vendor management, including vendor tracking, analytics and performance management tools.


• Oversee maintenance of vendor agreements in coordination with legal and business stakeholders to ensure that they are current/up-to-date and compliant with relevant laws and regulations.


• Manage/oversee the creation and maintenance of a repository of vendors in a contract management database to track key engagement milestones (expirations, renewals).


• Manage vendor relationships as the key point of contact between specified vendors and the business.


• Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on stakeholder needs, and the creation of scorecards and dashboards that will accurately present this data.

What You Need:

• A Bachelor's degree in business, management or a related field


• A minimum of five to seven years of experience in vendor management or a related field


• Proven experience in successfully leading a team in the management of vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution


• Experience driving change and facilitating collaboration and action in highly distributed organizations


• Global experience with purchasing and taxation utilizing a multiple entity structure


• Working knowledge of contract management and negotiation


• Understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements


• Solid grasp of financial concepts, such as depreciation schedules, capitalization, return on investment, and total cost of ownership


• Ability to effectively interpret and act on data visualizations and analytics, particularly with regard to trends in vendor performance and activity


• Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in contractual agreements


• Strong ability to manage, train and motivate staff

Bonus Points:

• A Master of Business Administration (M.B.A.) or other advanced degree is desirable.


• Desired professional qualifications include:


• Chartered Institute of Procurement & Supply (CIPS)


• Certified Professional in Supply Management (CPSM)


• Certified Technology Procurement Executive (CTPE)


• Skills Framework for the Information Age (SFIA)


• Experience with IT standards such as ITIL and ISO is desired, but not required

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.


• All new hires receive four weeks of PTO.


• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.


• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.


• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.


• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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