What are the responsibilities and job description for the Sr. User Experience Designer position at Bandwidth Inc.?
Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We’re looking for a Sr. UX Designer to impact Bandwidth’s UI by crafting exceptional user experiences for our customers by setting a high bar for usability, functionality, and visual appeal.
What You'll Do:
- Work closely with product owners to gather requirements, design, prototype, and iterate product features and workflows based on customer feedback
- Work closely with UI developers to ensure accurate implementation of designs aligned with the user experience vision
- Collaborate across a variety of domains within Bandwidth to build customer journeys marrying backend specifications with high-fidelity UX mockups
- Help maintain and enhance Bandwidth’s design system, ensuring consistency and quality across user interfaces
- Meet with organization leaders to set and understand business goals and technology
- Present concepts and design decisions to product owners, developers, and customers
What You Need:
- 6 years of UI/UX design experience working on large scale applications
- Experience working in a complex, cross-functional organization and leading design projects
- High level of proficiency with Figma, with a deep understanding of design principles and best practices
- Empathy to understand the perspective of both internal and external users
- A skilled designer who can also look at front end code and see how the designs work
- Ability to give and receive constructive feedback from the team and external stakeholders
- Ability to collaborate effectively with teams, including product managers and engineers
Bonus Points:
- Experience contributing to or managing design systems for consistent product experiences
- Proven experience conducting user research, usability testing, and leveraging insights to inform design decisions
- Understanding of accessibility standards and best practices to create inclusive design solutions
- A background or previous experience in the telecom industry
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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