What are the responsibilities and job description for the Senior Internal Communications Partner position at Bandwidth?
Who We Are :
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world's biggest brands. We are the APIs and global network behind the platforms that the Global 2000's use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs-and we do it on a global scale. We're the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That's the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For :
Internal Communications is a People Services mission at Bandwidth. The Senior Internal Communications Partner supports the company's internal communications and culture efforts, fostering engagement among employees, and helping share Bandwidth community and the company culture through effective storytelling and communication skills. This role requires autonomy, discernment, strong writing and creative thinking to execute impactful communications that bring people together.
The Communications Partner will play a senior role in autonomously executing internal communications initiatives for their assigned internal teams and the company as a whole, including writing and producing the monthly global newsletter, independently planning and delivering quarterly and annual communications projects and programs, and guiding internal leaders in creating engaging internal communications for their programs.
The position requires excellent written and verbal communication skills, strong consulting abilities, a collaborative mindset, with strong project management skills and the ability to manage multiple tasks and meet deadlines. Candidates should demonstrate strong organizational skills, proactive problem-solving abilities, and familiarity with internal communication channels and platforms. Basic experience in digital photography and videography is a plus.
What You'll Do :
- Creating and distributing the monthly global newsletter, including collecting content and coordinating approvals.
- Consult with and guide other leaders in delivering cross-functional internal communications initiatives and take an independent senior advising role in the creative development of People Service programs across functions.
- Drive and own storytelling across existing channels (Intranet, Slack, email, newsletters, podcasts, videos, blog posts, social media) by mining, drafting and curating content.
- Highlight employee stories and initiatives that align with our mission by partnering with senior business leaders inside and outside of People Services. Develop and mentor ghost writers and ambassadors in the business who would like to contribute.
- Partnership and collaboration with senior leaders to promote employee programs such as our Whole Person Promise, Quarterly Challenges, Epics, through internal communications.
- Recommend and spearhead communications and drive writing projects and editing for our Events, Learning and Development, Whole Person, Ohana Child Development, Senior Leadership and occasionally operational teams.
- Help write and produce our Annual Awards Program and contribute to the Quarterly All Hands Meetings, Annual Sales Meeting and Annual Customer Meeting (REVERB).
- Craft clear and engaging messages that align with our mission and values.
- Develop communication plans and messages for specific projects, ensuring alignment with diverse employee audiences globally.
- Monitor and gather basic metrics on the performance of internal communications and share insights with the team.
- Ensure employees stay informed through timely and consistent updates on internal initiatives and programs.
- Originate creative ideas to enhance communication channels and methods to better connect with employees.
- Partner with other Communications team members to capture photography, videography, b-roll, stories and other content that drive the Communications Mission and initiatives.
- May include occasional international travel to Europe and office locations in the US.
What You Need :
The Whole Person Promise :
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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