Chief of Staff

Job Description:

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.

Culture and Quality Delivery

The Area Chief of Staff drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)

Partner with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care)

Champion for Quality

Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.

Hospital Visits and Audits

Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.

Associate Veterinarian Development

Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.

Talent Development and Engagement

In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals.

Quality KPIs and Competency Development

Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.

Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.

Future Talent Identification

In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.

Medical Equipment Management

Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).

Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.

Professional Development and Networking

Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e. regulatory boards, vendors, associations, and referral hospitals) to promote Banfield's brand reputation.

Regulatory Compliance

Ensure hospital operations meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety.

Requirements

• Ability to quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Very orderly and able to excel at cutting through confusion and turning chaos into order.
• Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
• Able to convert units of measurement.
• Comfortably and confidently uses a computer and specialized software.
• Able and willing to perform tasks and duties without supervision.
• Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
• Some travel required, to assist other area hospitals as well as for vendor visits and associate education.

Experience, Education and/or Training

3 years experience in small animal medicine and surgery practice.