What are the responsibilities and job description for the Client Service Representative position at Banfield?
Opening Statement
The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.
Description - External
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
- Recommend potential products or services by recognizing and analyzing client needs.
- Contribute to team effort by accomplishing related results (personal metrics).
- Manage high volume of incoming client requests via telephone, email, and web chat.
- Other job duties as assigned.
Special Working Conditions :
Experience, Education and / or Training :
Banfield Pet Hospital® is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.
