What are the responsibilities and job description for the Host/Hostess position at Bangkok Happy Bowl Thai Bistro and Sushi Bar?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively. Experience with Aloha POS or similar systems is a plus.
Responsibilities
- Greet guests warmly as they arrive and guide them to their tables.
- Manage reservations and seating arrangements efficiently to optimize flow.
- Provide menus and inform guests about daily specials or promotions.
- Maintain cleanliness and organization of the host/host area.
- Communicate effectively with kitchen staff and servers to ensure smooth service.
- Handle guest inquiries and complaints with professionalism, ensuring satisfaction.
- Assist with phone etiquette, answering calls promptly and courteously.
- Support the team in maintaining high standards of hospitality throughout the establishment.
Requirements
- Previous experience in guest services or customer service roles preferred.
- Familiarity with Aloha POS or similar point-of-sale systems is advantageous.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Excellent organizational skills with attention to detail in managing guest relations.
- A passion for hospitality and providing exceptional service to all guests.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join our team as a Host/Host and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $21.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Night shift
Ability to Relocate:
- Koloa, HI 96756: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $21